Iamaplanner
Mouseketeer
- Joined
- May 11, 2014
- Messages
- 255
I followed this on cruise critic where many passengers were posting and updating as the event unfolded. The general consensus on that board was that RCCL crew handled this very professionally and did the absolute best they could given the terrible circumstances. In terms of comp, they certainly went above and beyond IMHO. Based on the cruise contract, they didn't have to do anything. But they comped the cruise, gave everyone 50% off a future cruise, comped the mini-bars in the staterooms, free wi-fi and free open bar this afternoon. They are also still paying the TA commission. I'm impressed. This was, obviously, a terrible, scary situation, but their reaction speaks volumes of their customer service.
I am not questioning their actions afterwards and the compensation - I agree that it was appropriate and generous and demonstrated good customer service. No issue with that. I am wondering how they ended up in this mess in the first place??! I have read other articles that have said that the storm had been "forecast for days" and that this is "inexplicable".......