Wendy&Grumpy
DIS Veteran
- Joined
- Jan 13, 2011
We checked in at 10am yesterday - Club level king room with a bay view.
While it wasn't all bad, the spotlight shining in our window when we got back to the room at 11pm ended up driving us out.
We live locally, so when DH was told the hotel was sold out last night but they could move us today, he asked if they would comp the room for last night. That way we could drive home and sleep and come back refreshed today, ready to finish our weekend. No go. They would give us a $50 credit if we stayed and moved today and spent the rest of our weekend exhausted due to lack of sleep.
I cannot even say how disappointed I am. I left in tears and at this point will probably never go back to a Universal resort.
Does anyone know who I can contact?
While it wasn't all bad, the spotlight shining in our window when we got back to the room at 11pm ended up driving us out.
We live locally, so when DH was told the hotel was sold out last night but they could move us today, he asked if they would comp the room for last night. That way we could drive home and sleep and come back refreshed today, ready to finish our weekend. No go. They would give us a $50 credit if we stayed and moved today and spent the rest of our weekend exhausted due to lack of sleep.
I cannot even say how disappointed I am. I left in tears and at this point will probably never go back to a Universal resort.
Does anyone know who I can contact?