I never saw this thread the first time it made rounds, only now that it just bumped up. I read it with some amusement - both because I live in Florida and have become very accustomed to various critters getting in the house, and because of the palmetto bugs in particular.
I will catch lizards, frogs, dragonflies, and other things by hand when they come in my house. Some spiders I'll escort out by hand - others I'll slide a cup over them and slip paper under to carry them outside. Bees I'm less happy about - but generally will try to encourage them out an open window with a broom before resorting to spraying them as a last resort. Despite regular handling of many bugs and reptiles like I'm some kind of nature show host...and despite knowing that they are almost completely harmless to people, those palmetto bugs still freak me out. They're just so big, and they move so fast...and they are one of those bugs that will move TOWARDS you when you're trying to swat or kill them (like bees), rather than run away. Throw in the fact that they can fly...again, TOWARDS you...and I just really never feel comfortable around them.
At the same time, I accept that there is not a building or house in Florida that won't have one in them at some point in time...they're just part of life in the swamp. So I don't really blame the building owners or managers for the presence of the bug - if you have a serious fear of them and will not be able to sit, eat, or sleep in that room because of it, I would find it reasonable for Disney to move you to another room. The best extermination measures in the world won't stop one of those palmettos from finding its way in at some point. And there are very few extermination chemicals that work on palmettos - nor common bug-killing tactics like swatting them with a shoe. Those things are seriously impervious - I've dropped dictionaries on them straight on a tile floor, lifted the dictionary to wipe up the remains, and had them just go running off like nothing had happened at all. I've emptied 1/2 can of raid across 20 feet of my tile floor on a single bug, and had it continue to scurry along and under the counter like the raid was a spring shower.
Just a side note on the spider webs...we have a very common, and completely harmless, spider down here in Florida which is a prolific web builder, and loves to build around houses. Extermination doesn't work on them, since they often arrive at their web spots by floating there on a web in the wind - meaning they can arrive at the eave of the overhang of the building from a nearby tree, never touching any threshhold chemicals sprayed around the building. And they build huge, extensive webs in mere hours - so you can be on your balcony at midnight and have no sign of a bug, go to bed, wake at 8am, and head out to the balcony to walk into a soccer goal net spread across the entire opening of the door. They're amazing web makers - but fortunately, are not poisonous, do not bite, and can even be picked up and handled, because they have a hard shell on their backs much like a crab. They're called spiny-backed orb-weavers, and most likely if you walk into a web around a house in Florida, it's probably one of theirs!