Dax
Emma and Christopher's Mommy - Best job ever
- Joined
- Jun 18, 2000
...and I am not sure why!
Settle in for a tad of a backstory. My Dr, who I have been going to almost 10yrs now, is a great Dr. He is not one of those "turn and burn" drs, where he tries to get you in and out ASAP. If you have questions, you can talk to him without him trying to blow you off. This reason, sometimes his office wait times can get very behind. All patients in the practice know this, and we deal accordingly.
My DH was scheduled for an office visit on 4/3, at 3:30p. We arrived at the office at 3:15, and saw a FULL office. Uh-Oh.not good. When I FINALLY get checked in at 3:45, I ask how far behind they are....I get the answer of 2hrs, maybe more! Just cant do it, because of a prior commitment we have at 6:30p. Now here is where the dilemma comes in. DH is in DIRE need of this appointment, because he needs to get his Rx's renewed. I begin to expain the situation to the staff, asking if I can just get the one Rx for a 1 month supply, and I will make another appt right then and there to come back. I assumed I was HELPING by leaving, one less patient to see right.
Well the office manager of the practice is his wife, and she is NOT a nice woman. I have had issues with her in the past. I try to explain to her, and she basically argues with me over the Rx(which is my DH's Zoloft, not a narcotic or anything like that) and tells me I know how the Dr is, and I should have been prepared...I was pretty upset, and I dont remember how the whole conversation went, but I know she offered me discharge papers at one point. I told her I did not want to leave the practice, I just wanted to try and help them out. She finally relents, giving me a 2 week Rx, telling me she would NEVER do it again, and she schedules me for 4/17 at 8:45a. I thank her and leave.
...ok still with me? Hope so..
Fast Forward to 4/17. DH and I arrived at the office at 8a. When we get there, the office is closed...Hmm...we decided to wait in the lobby for a while. I go upstairs to check to see if it is open numerous times, and also call the office. No answering service, no messages, nothing. Finally the office opens at 9a! When I get checked in at 9:20a, I ask them what time they open. They tell me 9a. I ask then why would I get scheduled by the Office Manager for an appt at 8:45a. They look at me with confusion. Then they drop the bombshell...
The dr will NOT see DH, as we were discharged from the practice on 4/3!!! WHAT!!! I am immediately very ticked off, and confused. They tell me a letter was sent to me 2 weeks ago. I ask what adddress, and it was an address from 4yrs ago! I know I had updated, and I would have updated on my 4/3 appt, but we ended up not staying. They tell me that not only was DH kicked, but I WAS TOO!! Then I throw it back at them, and say where is my letter, as I know my address was just updated with them. They are not able to produce a copy of the letter sent to me. The office manager is no where to be found, and I had NO SAY in the whole thing. They write my DH a RX, and basically send us on our way. Other patients in the office are dumbfounded.
So here I sit, a day later, and the more research I have done, the more I think they cannot do what they did. I am still in complete shock about it, and worried about getting a new dr.
Does anyone have any advice as to what I can do. Honestly I don't think I could ever go back to the practice, but I dont think I should just let it go. The office manager I think has planned on kicking us when she made an appt for a time that did not even exist. Thats just wrong on SO many levels. Does anyone have any advice. Sorry this was so long...
Settle in for a tad of a backstory. My Dr, who I have been going to almost 10yrs now, is a great Dr. He is not one of those "turn and burn" drs, where he tries to get you in and out ASAP. If you have questions, you can talk to him without him trying to blow you off. This reason, sometimes his office wait times can get very behind. All patients in the practice know this, and we deal accordingly.
My DH was scheduled for an office visit on 4/3, at 3:30p. We arrived at the office at 3:15, and saw a FULL office. Uh-Oh.not good. When I FINALLY get checked in at 3:45, I ask how far behind they are....I get the answer of 2hrs, maybe more! Just cant do it, because of a prior commitment we have at 6:30p. Now here is where the dilemma comes in. DH is in DIRE need of this appointment, because he needs to get his Rx's renewed. I begin to expain the situation to the staff, asking if I can just get the one Rx for a 1 month supply, and I will make another appt right then and there to come back. I assumed I was HELPING by leaving, one less patient to see right.
Well the office manager of the practice is his wife, and she is NOT a nice woman. I have had issues with her in the past. I try to explain to her, and she basically argues with me over the Rx(which is my DH's Zoloft, not a narcotic or anything like that) and tells me I know how the Dr is, and I should have been prepared...I was pretty upset, and I dont remember how the whole conversation went, but I know she offered me discharge papers at one point. I told her I did not want to leave the practice, I just wanted to try and help them out. She finally relents, giving me a 2 week Rx, telling me she would NEVER do it again, and she schedules me for 4/17 at 8:45a. I thank her and leave.
...ok still with me? Hope so..
Fast Forward to 4/17. DH and I arrived at the office at 8a. When we get there, the office is closed...Hmm...we decided to wait in the lobby for a while. I go upstairs to check to see if it is open numerous times, and also call the office. No answering service, no messages, nothing. Finally the office opens at 9a! When I get checked in at 9:20a, I ask them what time they open. They tell me 9a. I ask then why would I get scheduled by the Office Manager for an appt at 8:45a. They look at me with confusion. Then they drop the bombshell...
The dr will NOT see DH, as we were discharged from the practice on 4/3!!! WHAT!!! I am immediately very ticked off, and confused. They tell me a letter was sent to me 2 weeks ago. I ask what adddress, and it was an address from 4yrs ago! I know I had updated, and I would have updated on my 4/3 appt, but we ended up not staying. They tell me that not only was DH kicked, but I WAS TOO!! Then I throw it back at them, and say where is my letter, as I know my address was just updated with them. They are not able to produce a copy of the letter sent to me. The office manager is no where to be found, and I had NO SAY in the whole thing. They write my DH a RX, and basically send us on our way. Other patients in the office are dumbfounded.
So here I sit, a day later, and the more research I have done, the more I think they cannot do what they did. I am still in complete shock about it, and worried about getting a new dr.
Does anyone have any advice as to what I can do. Honestly I don't think I could ever go back to the practice, but I dont think I should just let it go. The office manager I think has planned on kicking us when she made an appt for a time that did not even exist. Thats just wrong on SO many levels. Does anyone have any advice. Sorry this was so long...