Am new to the DIS and want to say thank you. I will be at the GF 6/4-6/10/03. The Illuminations cruise is something I always wanted to do but never knew how to arrange despite having visited WDW twelve times. By following the advice in this thread I handily booked a specialty cruise (pontoon boat) for Wed 6/4 to see Illuminations. Since I 'knew the drill' it all went very smoothly. Here is my experience:
-Start calling the PLAY number @ 6:55am . I started calling at 6:55am. The first six tries I got a recording saying that the office was closed. Each time I would hang up and try again immediately.
-Select OPTION 5 immediately upon prompt. On my seventh try I was prompted to make a choice from my touchtone keypad and I selected option 5 (boats) immediately.
-If placed on HOLD DO NOT HANG UP. I was placed on hold after I got a brief message saying that all operators were busy. I didn't panic and waited. After only a few seconds on hold, I got a CM.
-Book 8pm Specialty Cruise on the Date you want. I said I wanted to book the 8pm Specialty Cruise for Wed 6/4. CM checked quickly and said I had the boat.
-Once reserved, discuss Illuminations. Once booked, I said I wanted to see Illuminations and was given an 8:15p dock time.
-Have credit card ready. Once reserved, we discussed the level of service I wanted and I gave my credit card number in exchange for a confirmation number. The Level 1 (sandwiches, soft drinks and snacks) cruise is $200.
I also booked a Backstage Magic Tour for one of my days - - this is my first time to WDW as an adult w/o little children so we are free to do more grown-up things like a full-day tour. Again, thank you very, very much. I keep learning from this website. Btw, I use your reservations calculator regularly!