EACarlson
DIS Veteran
- Joined
- Jan 27, 2019
Have you tried resubmitting now? There have been multiple reports that it is a MC glitch that benefits aren't being shown for certain cards at times. I've been told right now the Paypal Card is showing as no benefits where last week it was the CFF. It let me start a claim when I put my CFF number in. Would love a DP that it's actually working.Cell Phone Protection warning
For those who use certain cards (particularly the Chase Freedom Flex (CFF)) to pay for their cell phone bill in order to receive cell phone protection coverage:
It appears that, effective 1/1/2022, MasterCard World Elite cards no longer provide cell phone coverage for many of its cards. This includes the Chase Freedom Flex, which is unfortunately how I found this out. I went to file a claim tonight for a phone that was broken over the weekend and the MasterCard website said there are no benefits period provided for my CFF. This was confirmed with two separate conversations with MC representatives who insisted that Chase pulled the coverage. It's frustrating because Chase still advertises the protection as a benefit in the application for the CFF, and it's still listed in the UR portal as a benefit, as well as still showing up in the benefits guide. When I called Chase, the number directs to a third-party benefits administrator who says they can only connect me back to MC. I'm going to try and fight this a bit further tomorrow but as a warning, I would suggest people proactively switch their cell phone payments to the Venture X, AMEX Platinum, or Delta Reserve/Platinum cards, as those cards should still provide the coverage.