For all of you that your reservations are still showing online, and are wondering if the cancellation or change went through, do not fret as the system is very backlogged. I booked a bounceback on our departure day (Wednesday) and I sill have not received an email confirmation (and it's been almost 48 hours). I know that it was booked because I have confirmation numbers and I can see the pending charges on my credit card, but as I said, no email confirmations from Disney yet. So what I am saying is, if you called and cancelled or changed your trip and you are still seeing in online or have not received a cancellation or change email, do not fret. It will likely come eventually.