Hello!
We have just gotten back home from a 9 day trip. We ate breakfast one morning at Ale and Compass which we had enjoyed in the past. We had 5 guests total (2 dvc members on the same contract) and 3 adults. We are all family and staying in the same room on property. When the server came for the bill, I had my phone open to the "DVC Y" in my Google Wallet and was informed that it would only apply to one member and 3 adults. I had never heard this before and had always used the discount for my entire party in the past. The waitress then proceeded to tell us the bill would have to be split into 2 separate bills. She proceeded to pull up a scrunched up piece of paper with a Font size of 1 and shoved it on the table showing us the "rules" she had to follow. I could not hear exactly what she was explaining since it was extremely loud in the restaurant at the time and we wer e at a dark table. She then wanted my DVC physical card which I pulled out for some reason and angrily then told me it was expired (which I knew since they no longer have physical cards). Very confused and rushed explanation of the bill.
Just putting this out there so no one else gets as confused as we were when the bill comes! I called DVC this week to ask about this "policy" and she had never heard of it before. I don't understand how the an individual restaurant enforces this while the DVC Member Services had no idea what I was talking about.
We have just gotten back home from a 9 day trip. We ate breakfast one morning at Ale and Compass which we had enjoyed in the past. We had 5 guests total (2 dvc members on the same contract) and 3 adults. We are all family and staying in the same room on property. When the server came for the bill, I had my phone open to the "DVC Y" in my Google Wallet and was informed that it would only apply to one member and 3 adults. I had never heard this before and had always used the discount for my entire party in the past. The waitress then proceeded to tell us the bill would have to be split into 2 separate bills. She proceeded to pull up a scrunched up piece of paper with a Font size of 1 and shoved it on the table showing us the "rules" she had to follow. I could not hear exactly what she was explaining since it was extremely loud in the restaurant at the time and we wer e at a dark table. She then wanted my DVC physical card which I pulled out for some reason and angrily then told me it was expired (which I knew since they no longer have physical cards). Very confused and rushed explanation of the bill.
Just putting this out there so no one else gets as confused as we were when the bill comes! I called DVC this week to ask about this "policy" and she had never heard of it before. I don't understand how the an individual restaurant enforces this while the DVC Member Services had no idea what I was talking about.
