I posted a few pages back about some issues we had at Pop during our recent trip. I just want to update on what took place. I eventually had enough of the beds (our backs were killing us) and the other room issues. I very nicely explained our issues to a front desk manager and she was so nice and helpful; she had our mattresses replaced and had maintenance fix the tub (well, 90% better at least).
Unfortunately, when we returned from the parks the day they replaced the mattresses, it was to lint, string and other detritus from the mattresses all over the floor - in other words, nobody vacuumed. It wasn't a few pieces that could be picked up, you needed to vacuum. Worse, there were also these huge screws and other pieces of hard plastic left on the nightstand, which of course DS zoomed in on. So I returned to the front desk (this was roughly 5:30ish) and said while I appreciated the fixes, the condition of the room was not okay. I received more apologies, and the manager said she would contact housekeeping to have someone take care of our room while we were at dinner. Unfortunately, they did not; they called at 8:30 (after DS was asleep) and asked to come in then, we said no. However, they did return the next day and we must have received a 'VIP' cleaning; the room was spotless, there were extra towels and towel animals everywhere, etc. I'm still wondering, though, if those screws were supposed to be in a wall somewhere that they now are not, lol.
Room condition and housekeeping issues aside, we did enjoy everything at Pop, except the food court. The staff was super pleasant (except one food court worker) and friendly, the amenities were good for what we needed, and the bus service was great with a couple of exceptions (mid-day to MK on Sunday and each return from Disney Springs). The food court seems to have had a decline in quality, and an increase in price. With a little one, we made a lot of use of the FC both last year and this year, and we can definitely say that it was better in 2015.
That said, I think we are ready to move onto moderates or deluxes going forward. The room was too small for us (last year we had a king bed, and the space to move around compared to the room w/two doubles is a big difference), and DS would really enjoy one of the splash areas that are at most of the other resorts. We also took an uber to the Boardwalk one day so we could take the boat into the Epcot WS ($13.85 each way, seems more expensive than at home, but I'm guessing we paid a premium for a car w/a carseat?) and we really enjoyed that area a lot. We also ate at the Contemporary one night, and walked around, and took the monorail for a loop, and I really have no love for the MK resorts area except WL. ALSO, we took a bus from AK to Old Key West to take the boat to DS, and really fell in love with that resort as well...
Perhaps when the refurbs are complete at Pop, I'll have a different opinion; that potential Murphy bed configuration may be a game changer.
. You will notice that missing five feet or so at the end of the room. The door actually brushes the bed cover when it is opened and closed.
