I received a similar call from Matt yesterday, a few hours after I emailed George Kalogridus a rather lengthy email describing 50 plus years of visiting Disney. I was told mr. Kalogridus had read my email, and that Disney appreciates the feedback. Matt certainly had read my email and was most patient to my additional comments and points. Regardless, I heard nothing that led me to believe the parking charges will be reconsidered.
I also received this email reply today from guest services:
Thank you for your email regarding our policy for overnight resort parking. We appreciate you taking the time to share with us your heartwarming stories and sharing your Disney memories with us from over the years.
We value your membership with Disney Vacation Club and you being a part of our Annual Passholder family. We are pleased to offer complimentary standard overnight self-parking when you stay at a DVC Deluxe Villa, whether you choose to use vacation points or another form of payment. As a Disney Vacation Club Member, you also will not be charged to park when using vacation points to stay at a Walt Disney World Resort hotel.
Should you choose to book a room at a Walt Disney World Resort hotel without the use of vacation points, you may
visit our website for information about overnight resort parking. Theme Park parking will remain complimentary for Resort Guests. As you mentioned, the industry standard of the Central Florida area is for resorts to charge a parking fee. This change in policy is consistent with that industry standard, as well as aligns us with our business practices among our other domestic properties in California and Hawaii.
This policy will allow our Cast Members to provide a friendly and more personalized welcome to their Resort, to really provide that Disney level of service upon our Guests arrival.
Complimentary parking will be available for all Guests who wish to dine, shop, enjoy activities or visit a resort for the day, and Resort Guests will continue to receive complimentary parking at our Theme Parks. In regards to our Tables in Wonderland Guests, this policy will not impact the complimentary valet parking for dining purposes at our Walt Disney World Resorts.
We appreciate you reaching out to us. We look forward to welcoming you home in the near future.
Warmest regards,
Cassandra
Guest Experience Services
Walt Disney World Resort
I did respond to the email with further comments. If I receive a reply, I will share here. Even if the policy regarding parking fees is not rescinded, I am glad I shared my thoughts about it with Disney. Thanks to the posters who provided the email addresses.