I am trying to get online and when I punch in my # for "Retrieve Your Reservation" it either comes up with a number: E02020305003 or it says they don't have my reservation information.
I am renting DVC points, have the confirmation letter in front of me with the number, all on letterhead.
What am I doing wrong? By the time I get this figured out on the phone, I will loose any chance at a reservation!