kschafer
DIS Veteran
- Joined
- Jan 26, 2008
Just back yesterday and dont have time to start my TR yet but thought I would pop over here and share a mini review of CSR first...
Room requests: I arrived about 4:00 on Saturday afternoon. I had requested a room in Casitas 4 or 5 or Cabanas 8. I was assigned a room in 6B. I asked if there was any other rooms available and was told there was not but that a lot of people attending a conference would be checking out the following day and to check back in the morning. The next day I went and was given a room in Casitas 4 and despite having paid for a standard room, I was directly above the casitas quiet pool in a great location! I was also guaranteed I would be able to stay in that room when I switched from a pacakage ressie to a room-only which was comforting.
Customer Service: I had read some recent complaints about front desk CM's and thought I was doomed with the first one I encountered (gave me no useful info and even forgot to give me the gift card that was a part of my package) but every other time I needed anything, they were all friendly and very helpful!
Buses: almost every time, buses were plentiful and fast. We waited about 20 minutes one morning for an Epcot bus and missed getting there for EMH rope drop which wasn't really a huge issue, I overheard one woman at the last stop say the previous bus had filled and she waited 40 minutes for that one to arrive. There was only 1 night when I had to wait a bit and stand on the ride back because it was full (ironically, also at Epcot)
Size and noise: CSR is a big resort but I really had no issues with it. If I was planning on using my refill mugs a lot, I might have been upset. It was incredibly quiet even with a room near the pool (a couple afternoon naps were no issue). We were right around the corner from the elevators and only heard noise 1 evening with people coming/going.
Mousekeeping: the first room I was in was spotless! I wondered if anyone had ever been in there! The second room left some to be desired. There were 2 things left behind from previous visitors, 1 which would have been easy to miss but the other should have been found witha decent cleaning! The carpet didn't look to have been well vacuumed and many of the surfaces, especially the desk, were covered with fingerprints and smudges which was really quite gross. I called and asked them to leave a note to do a better job. The person I talked to asked if I would mind if a supervisor stopped by to look and I said yes but I had to leave after 20 minutes of waiting and they never did clean it. The bathroom however was very clean and the beds neatly made.
Food: I didn't eat much at the resort. Grab and go had lots of options and was pretty convenient. My SIL got a quesadilla at Pepper market one day and it was large and quite good. We ate one evening at Maya grill and despite a drunk and obnoxious dining neighbor, everything was nice. No complaints.
Coffee: I am a coffee snob and wished I had brought my own! There is no flavored creamer to be found so I acutally went without during the trip but in my opinion, bad coffee is worse than no coffee.
Pools: we spent a very short time one day at the quiet pool and it was fine. Lots of people seemed to enjoy it and it was rarely crowded. We also went to the dig site once and it was nice and not too crowded but was packed the day I arrived! The slide is great!!
Internet: I had a lot of trouble trying to connect from my room. I called the tech support number and they walked me through some checks and finally determined I had a bad cord in my room. I called housekeeping and asked for another but it took awhile so I didn't try to connect again that night (wanted to talk to my kids at home on skype but it was past bedtime by then). The next night I tried and had the same problem. Once again I called tech support and they thought I might have a bad port in the room but we tried a couple other things and he got me connected. They even gave me a complimentary day of connection for the trouble which was not necessary but very appreciated!
Thanks Kathy for this thread and everyone else for your useful info as I planned my trip. If anyone has any other questions, feel free to ask!
Room requests: I arrived about 4:00 on Saturday afternoon. I had requested a room in Casitas 4 or 5 or Cabanas 8. I was assigned a room in 6B. I asked if there was any other rooms available and was told there was not but that a lot of people attending a conference would be checking out the following day and to check back in the morning. The next day I went and was given a room in Casitas 4 and despite having paid for a standard room, I was directly above the casitas quiet pool in a great location! I was also guaranteed I would be able to stay in that room when I switched from a pacakage ressie to a room-only which was comforting.
Customer Service: I had read some recent complaints about front desk CM's and thought I was doomed with the first one I encountered (gave me no useful info and even forgot to give me the gift card that was a part of my package) but every other time I needed anything, they were all friendly and very helpful!
Buses: almost every time, buses were plentiful and fast. We waited about 20 minutes one morning for an Epcot bus and missed getting there for EMH rope drop which wasn't really a huge issue, I overheard one woman at the last stop say the previous bus had filled and she waited 40 minutes for that one to arrive. There was only 1 night when I had to wait a bit and stand on the ride back because it was full (ironically, also at Epcot)
Size and noise: CSR is a big resort but I really had no issues with it. If I was planning on using my refill mugs a lot, I might have been upset. It was incredibly quiet even with a room near the pool (a couple afternoon naps were no issue). We were right around the corner from the elevators and only heard noise 1 evening with people coming/going.
Mousekeeping: the first room I was in was spotless! I wondered if anyone had ever been in there! The second room left some to be desired. There were 2 things left behind from previous visitors, 1 which would have been easy to miss but the other should have been found witha decent cleaning! The carpet didn't look to have been well vacuumed and many of the surfaces, especially the desk, were covered with fingerprints and smudges which was really quite gross. I called and asked them to leave a note to do a better job. The person I talked to asked if I would mind if a supervisor stopped by to look and I said yes but I had to leave after 20 minutes of waiting and they never did clean it. The bathroom however was very clean and the beds neatly made.
Food: I didn't eat much at the resort. Grab and go had lots of options and was pretty convenient. My SIL got a quesadilla at Pepper market one day and it was large and quite good. We ate one evening at Maya grill and despite a drunk and obnoxious dining neighbor, everything was nice. No complaints.
Coffee: I am a coffee snob and wished I had brought my own! There is no flavored creamer to be found so I acutally went without during the trip but in my opinion, bad coffee is worse than no coffee.
Pools: we spent a very short time one day at the quiet pool and it was fine. Lots of people seemed to enjoy it and it was rarely crowded. We also went to the dig site once and it was nice and not too crowded but was packed the day I arrived! The slide is great!!
Internet: I had a lot of trouble trying to connect from my room. I called the tech support number and they walked me through some checks and finally determined I had a bad cord in my room. I called housekeeping and asked for another but it took awhile so I didn't try to connect again that night (wanted to talk to my kids at home on skype but it was past bedtime by then). The next night I tried and had the same problem. Once again I called tech support and they thought I might have a bad port in the room but we tried a couple other things and he got me connected. They even gave me a complimentary day of connection for the trouble which was not necessary but very appreciated!
Thanks Kathy for this thread and everyone else for your useful info as I planned my trip. If anyone has any other questions, feel free to ask!