Can’t Modify Basic Package Online!

[foodiddiedoo]

I booked a full package for January 2025 at BLT a few weeks ago. I decided to upgrade my ticket to an Annual Pass since I’m doing a girl’s weekend in May and it’ll be enough days that it’s cheaper to have an AP. When I did that I had to call and ask them to remove the tickets from my package for the rest of my family. Once they converted me to a “basic package” my modify reservation button completely disappeared. I called both their IT desk and reservations who tried helping me with a lot of different scenarios to see if they could restore it (no luck even with rebooking me completely with a new basic package). The IT folks just said “call in when you need to make changes” and left it at that. This is super disappointing because if there happens to be an AP discount released later this year, I feel like I might completely miss out on the discount by the time I “get through” on the reservation line. Anyone else have this issue? Anyone else actually able to score a discount with a Basic Package and needing to call?

 

[Genie+]

if there happens to be an AP discount released later this year, I feel like I might completely miss out on the discount by the time I “get through” on the reservation line.

Maybe just book the new package, go back and cancel the other. Could that work?

 

[scrappinginontario]

I've found if I can and either book or have a Disney TA change my reservation then I lose the opportunity to make updates myself.

 

[foodiddiedoo]

Maybe just book the new package, go back and cancel the other. Could that work?

That's literally what they did and it still doesn't let me modify online.

 

[Marthasor]

You cannot book nor modify a basic package online. If you want to stick with a basic package once AP discounts are released, you will need to call to modify (if BLT is in the inventory). If you would rather not do that, simply book the AP discount as a room-only (obviously different deposits, terms and conditions) and cancel your basic package.

 

[lynzi2004]

I’m at TA and even I can’t book/modify a basic package online…super frustrating especially when they offer great deals like the 4-Park Magic ticket from this summer. If your not needing the ticketless package, I would call in and cancel and just book room only!

 

[Genie+]

That's literally what they did and it still doesn't let me modify online.

I mean for if/when a good AP offer comes along. Go ahead book that, then call to cancel the previous reservation. You will need to put deposit again but as long as the first reservation is in cancel window you’ll get all of that money back. I’m just not sure if there’s something I’m overlooking with this method.

 

[foodiddiedoo]

I mean for if/when a good AP offer comes along. Go ahead book that, then call to cancel the previous reservation. You will need to put deposit again but as long as the first reservation is in cancel window you’ll get all of that money back. I’m just not sure if there’s something I’m overlooking with this method.

I think it's if my room type isn't available. Like my family wants theme park room 2 bedroom. So if I try and book again I don't see that room available right now.

 

[Genie+]

I think it's if my room type isn't available. Like my family wants theme park room 2 bedroom. So if I try and book again I don't see that room available right now.

Ah ok, yeah that would matter.

 

[Genie+]

Possibly this is intentional on Disney’s part then.

From a profit viewpoint, they’d want to lock in the person willing to pay full price to make sure they get the room. Only if there are no takers, then the discount. Waiting for the discount rolls the dice on who gets it, pushing people to consider paying full price to lock it in. Yeah Disney (along with most businesses nowadays) are getting more and more aggressive as the technology helps them do so.

 

[focusondisney]

I think it's if my room type isn't available. Like my family wants theme park room 2 bedroom. So if I try and book again I don't see that room available right now.

If the room type isn’t available at rack rate, there’s almost no chance it will be discounted. They don’t discount what is already fully booked. You could try to call & ask for your reservation to be made into room only. They might have to get guest services involved. And you would need to make the additional deposit right at that time. Also, theme park view is very popular at BLT. There are very limited rooms available as cash bookings, most of the hotel is booked by DVC members.

 

[RuntheMouse]

I think it's if my room type isn't available. Like my family wants theme park room 2 bedroom. So if I try and book again I don't see that room available right now.

If your room type isn't available on a new AP discount to rebook, it wouldn’t be available as a modification either. They don’t always offer all room types on discount.

 

[focusondisney]

If your room type isn't available on a new AP discount to rebook, it wouldn’t be available as a modification either. They don’t always offer all room types on discount.

If I understand the post, the room isn’t even available at rack rate right now.

 

[foodiddiedoo]

If I understand the post, the room isn’t even available at rack rate right now.

Yeah it's weird I can't book 1/18-1/25 and 1/17 seperataly with that room type but not as consecutive days. Oh well, not expecting a discount but would love to get one.