RapunzelRN
I wanna go to disney.
- Joined
- Jun 3, 2020
I hope it all works out for OP. Who knew, had no idea people could buy “DVC rentals” off eBay. Seems to devalue the product IMO.
I feel like if I try to chat from the mobile site I get the same message as you. When I chat from my desktop, it seems to always work. GLApparently but I’m batting a 1000 for getting sent to MS call information for about the past year or so … used to be able to do everything via chat now as soon as I answer that my question involve a current reservation or anything other than buy more points I am directed to call
That's weird I've done name changes and reservation merges several times over chat the last few months it's never been a problem. I've never seen any other reports of chat not wanting to help.Apparently but I’m batting a 1000 for getting sent to MS call information for about the past year or so … used to be able to do everything via chat now as soon as I answer that my question involve a current reservation or anything other than buy more points I am directed to call
It’s not that someone didn’t want to help but as soon as I answered a question as to what my reason to chat was they would refer me to call MS … happened as recently as a couple days agoThat's weird I've done name changes and reservation merges several times over chat the last few months it's never been a problem. I've never seen any other reports of chat not wanting to help.
That could be it … I have used the mobile site exclusively recently … ty for the infoI feel like if I try to chat from the mobile site I get the same message as you. When I chat from my desktop, it seems to always work. GL
Yeah I've never heard of that before, very weirdIt’s not that someone didn’t want to help but as soon as I answered a question as to what my reason to chat was they would refer me to call MS … happened as recently as a couple days
This is not a rental by a DVC owner, it’s an inbound exchange via RCI or Interval International. Someone who owns a different timeshare traded into DVC and is selling that reservation, which is expressly forbidden by both exchange companies. Hopefully all will go well for OP.I hope it all works out for OP. Who knew, had no idea people could buy “DVC rentals” off eBay. Seems to devalue the product IMO.
This has been happening to me for several months as well. You’re not alone.It’s not that someone didn’t want to help but as soon as I answered a question as to what my reason to chat was they would refer me to call MS … happened as recently as a couple days ago
Would you recommend obtaining the guest certificate? We live 11 hours away, and I don't want to take the chance that I get there and cannot check in. I have the confirmation number that is in his name, and we are linked in MDE, I'm just nervous that we will end up having issues at check in. Thx!This isn’t a normal DVC rental the OP is dealing with. It is an exchange into the DVC system from RCI or Interval international. Totally different reservation with different rules.
In your MDE, can you see the reservation itself? If the confirmation number shows in your MDE, you should be okay to check in - as long as the exchange company doesn’t find out he sold the exchange to you and notify DVC to cancel the reservation, which is out of your control. I would keep his name as primary guest, assuming you won’t exceed room capacity if you do.Would you recommend obtaining the guest certificate? We live 11 hours away, and I don't want to take the chance that I get there and cannot check in. I have the confirmation number that is in his name, and we are linked in MDE, I'm just nervous that we will end up having issues at check in. Thx!
If this agency is not already on the DISBoards Naughty List, they should be. It's one thing for random owners to do this. It's quite another for "reputable" agencies to do it.I rented an exchange vacation from a DVC rental agency.
Agreed, strongly.Its likely to be fine because its unlikely that anyone who cares will find it.
For an exchange, I'm 99% sure you must call DVC Member Services, even if you are an owner of other points. That's because this reservation is not "owned" by any Member. So, in at least this case, the "landlord" would need to call.I've done name changes and reservation merges several times over chat the last few months
As I wrote above, yes. It's one less potential problem area. But, if you can't, do advance check-in, supply a credit card, and use direct-to-room. You never really need to interact with the front desk if you don't want to.Would you recommend obtaining the guest certificate?
It’s not that someone didn’t want to help but as soon as I answered a question as to what my reason to chat was they would refer me to call MS … happened as recently as a couple days ago
If this agency is not already on the DISBoards Naughty List, they should be. It's one thing for random owners to do this. It's quite another for "reputable" agencies to do it.
Addendum: Once the "landlord" issues a Guest Certificate in a guest's name, and that Guest Certificate is communicated from RCI/II to DVC, the guest named on the Guest Certificate becomes an "owner" of the reservation for the purposes of calling Member Services. and can call directly to add the dining plan, make changes to the occupancy list, etc.For an exchange, I'm 99% sure you must call DVC Member Services, even if you are an owner of other points. That's because this reservation is not "owned" by any Member. So, in at least this case, the "landlord" would need to call.
Thank you so much, this is very helpful information. I paid via paypal, so I may see about disputing the charge, if he doesn't issue a guest certificate. I really don't want to chance it.Addendum: Once the "landlord" issues a Guest Certificate in a guest's name, and that Guest Certificate is communicated from RCI/II to DVC, the guest named on the Guest Certificate becomes an "owner" of the reservation for the purposes of calling Member Services. and can call directly to add the dining plan, make changes to the occupancy list, etc.
PayPal terms provide almost no protection for transactions involving timeshares.Thank you so much, this is very helpful information. I paid via paypal, so I may see about disputing the charge, if he doesn't issue a guest certificate. I really don't want to chance it.
Just yesterday I used chat to change the lead on a reservation. I didn’t expect it not to happen. I’ve done it before, too.Have used chat to do this in the past but it seems unless you are purchasing points chat won’t ‘chat’ with you much any more instead they refer you to call during members services business hours… any trick to get them to engage?
If this site is correct (and who knows; I can't find it in the current T&C), the person at risk in the transaction is the landlord, not the renter. Again, if this is correct, the OP is in pretty good shape if they paid via paypal.PayPal terms provide almost no protection for transactions involving timeshares.