IMO, as they should have. And I would have the same answer on differentiating resale vs retail when it comes to non contractual options/perks, they should. A VIP system would also be reasonable and would also require qualified points. I can think of lots of things that they could have done differently and some they likely should have though obviously we don't have all the info. I can think of a few things where ONE possible explanation is they made decisions purposefully for their benefit at the expense of others where it was questionable such as the THV being included in SSR with the subsequent reallocation. I don't put the Poly bungalows into that category though it comes on the table as one explanation if (? when) they reallocate. I would agree they've often been overly optimistic at times and that VB & HH are key examples.
Your saying they've been incompetent, while I think that's going a little too far but I can at least see that opinion. Here are a few things I can see in that direction, maybe there are others. But I don't think any of them or even all in total truly justify the incompetent label.
- They made mistakes with Aulani, they handled it well on recovery.
- They instituted a reallocation at BLT during the sales process but gave those who bought before the change an out.
- They included THV in SSR then promptly reallocated.
- They've had several refurbishment issues and subsequent relocations that were handled poorly, mostly because they started too late and left it up to the resorts to handle it rather than doing it themselves.
- The OKW extension was handled poorly and IMO, they don't have the legal or POS authority to enforce the threatened SA.
- The Poly design and villa designations certainly are puzzling though only having a portion of the information skews the answers.
But here's the thing. We all made the choice to participate and accept their management and since DVC has some liquidity, no one has to continue to be a member. That's not to say some things shouldn't change or that members shouldn't lobby for changes or to blindly accept things that are overly questionable. And while I'm all for discussing those here, it really doesn't change anything. IMO anyone who thinks they're crooks, or even completely incompetent, has no business continuing to be a member long term unless they're going to actively work to change those things by getting directly involved with management likely bringing lawyers into the mix.