I booked a club level stay at BWI back in May. I made my own ADRs. I did contact IPO a few times for help with random reservations. I need a BBB location changed, I need a dinner reservation for one night in DHS, and I also needed a Le Cellier for lunch one day ( I booked Le Cellier on my iphone and didn't book for enough people, ugh). They were supposed to be checking daily for each of these things. I get a call from IPO about a month after the requests were made, telling me that they needed my credit card info so they could make a reservation, should they become available. What??!! I get that they can't magically make reservations appear, but I wasn't looking for those reservations, because I thought they were, but I gave them my CC info and blew it off.
Every time I have called, the CMs in the IPO have been less than friendly, they haven't been helpful or offered alternative suggestions or anything.
Then today I called because my daughter suddenly requested a princess breakfast....at 36 days out!!! So I called IPO to request they keep an eye open for me. The lady that answered the phone told me to keep looking everyday! Having someone to make ADRs for me is one of the perks I paid for. I am a full time RN, have 3 kids, my DD is undergoing lots of medical testing that consumes a lot of time, and I am back in college pursuing an advanced degree. I just don't have the time to stalk the ADR availability.
Also, a few weeks ago, I found the Le Cellier ADR that I was looking for.....the one that IPO was supposed to watch for and book.
I am really regretting booking this expensive club level room. I, just today, booked a Room Only room at AoA because we are going to arrive a day early. I wish we could change our whole reservation over to AoA now.
Someone tell me some good things to make me fee less ambivalence about my trip.