Woman says Atlantic City casino refuses to pay 7-figure jackpot - Think they'll get away with this?

If malfunctions can void winning, doesn't that imply that malfunctions can also void losses? So, couldn't a bunch of people claim that the reason they lost money was due to a machine malfunction? That would be an interesting class action lawsuit. The casino would have to exam all of the "malfunctioning" machines to determine if there were problems. That would certainly tie them up for quite a while.
 
If malfunctions can void winning, doesn't that imply that malfunctions can also void losses? So, couldn't a bunch of people claim that the reason they lost money was due to a machine malfunction? That would be an interesting class action lawsuit. The casino would have to exam all of the "malfunctioning" machines to determine if there were problems. That would certainly tie them up for quite a while.

I doubt there would be many lawyers lining up to attempt that type of stunt because they would realize both the futility and the potential risk inherent in putting in lots of hours to even bring a pleading to the court, knowing full well they have zero evidence to demonstrate likelihood of sustaining any burden of proof whatsoever. The casino could turn around and file a counter claim regarding fraud of knowingly filing a false claim or something similar -- and likely be able to bear out the burden of proof.
 
So, couldn't a bunch of people claim that the reason they lost money was due to a machine malfunction?

Assuming they have no real evidence to support such a lawsuit, I think most courts would dismiss it as being a 'frivolous' lawsuit. You can't just file a lawsuit if all you have are opinions.
 
If malfunctions can void winning, doesn't that imply that malfunctions can also void losses? So, couldn't a bunch of people claim that the reason they lost money was due to a machine malfunction? That would be an interesting class action lawsuit. The casino would have to exam all of the "malfunctioning" machines to determine if there were problems. That would certainly tie them up for quite a while.

The issue would be proving a malfunction. And in any case the liability for that is to return the original bet for that single play. Insisting that it was always malfunctioning is not going anywhere.

I've played blackjack where a dealer made a mistake, like flipping up both initial cards rather than just a single up card. When that happened a pit boss came over and either voided everyone's play and returned the bets, or allowed each player the option to play their hand. When it was the dealer showing two 10s, it was easy to just take the bet back.
 
So first question that pops into mind is with the probability ratio, what is the denominator they use, so what sort of timeline are they using? Is it 95% in a day, a month, a year, in the life of the machine so 95% in say 5-10 years based on say the lifetime average or the accounting depreciation for the device? Or is it 95% off into infinity assuming the machine will work forever? It matters quite a lot because if you have thousands or millions of years to go in the math, well, winning where you are right now is way less likely than a requirement to meet that 95% in 5 years.

Anyone know?

I took a class on probability, and we had ways to calculate theoretical probability. Of course it wasn't quite anything like what a slot machine would have. But yeah it's basically going into what are the odds if every single random number possibility comes up once, what's the payout compared to to the money played. It would also assume that the random number generation is evenly distributed.
 
A few years ago, I won a decent amount at a casino in Atlantic City, and it took a bit of effort to get my payout. They kept saying I needed more verification, which made me nervous.

Some casinos now require you to show a photo ID to enter (usually a driver's license). Even for those that don't require that, it is a good practice to always carry your license in the event you win a taxable jackpot. The few times I have won over the years at various casinos, they never asked for more ID then my driver's license.
 
Gaming commission is extremely strict. Technical glitches do happen. Casino love big payouts because it's free advertising for them to get more people in to gamble.

Sure. The state has access to the source code and that should be enough to see if it was a jackpot or a malfunction.
 
Sure. The state has access to the source code and that should be enough to see if it was a jackpot or a malfunction.
I don't know all the details about this case, but if that machine rang jackpot ...the casino isn't going to win the case. They already lost a similar case several years ago which serves as precedent. Glitches happen all the time -and the owner of the "glitch" is responsible. If a restaurant in Bally's accidentally burns a customers steak, does the customer own the burnt steak or do they provide another one? It's a cost of doing business -and unfortunately for Bally's they chose a business with very high "stakes".....
 
I don't know all the details about this case, but if that machine rang jackpot ...the casino isn't going to win the case.
That is not how slot machine malfunctions work.

https://easy.vegas/games/slots/malfunctions

Odds are she will NOT be paid.

The display and the sounds mean nothing and are just there for entertainment purposes. It is all about the random number generator.

If the RNG produced a number that is a winner, she will be paid.

If the RNG produced a number that is a loser but the display or sounds malfunctioned and displayed a winner, she will NOT be paid.

If the RNG produced a number that is a winner but not at the level the display or sounds indicated, she will be paid the correct amount and not the displayed amount.
 
That is not how slot machine malfunctions work.

https://easy.vegas/games/slots/malfunctions

Odds are she will NOT be paid.

The display and the sounds mean nothing and are just there for entertainment purposes. It is all about the random number generator.

If the RNG produced a number that is a winner, she will be paid.

If the RNG produced a number that is a loser but the display or sounds malfunctioned and displayed a winner, she will NOT be paid.

If the RNG produced a number that is a winner but not at the level the display or sounds indicated, she will be paid the correct amount and not the displayed amount.
Like I said ....Bezou v. Harrah Casino/IGT 2000. Settled for the same malfunction to the tune of $1.3M. Doesn't sound like they fair very well in these cases if you ask me....
 
Like I said ....Bezou v. Harrah Casino/IGT 2000. Settled for the same malfunction to the tune of $1.3M. Doesn't sound like they fair very well in these cases if you ask me....
I don't think she will win.

The original reports are that the machine tilted. That triggers all the sounds and flashing lights to alert the slot attendants that the machine needs attention. A player can easily think that means they won.

Tilts are a common slot machine malfunction.

This story has a little more detail about the event.
https://www.dailymail.co.uk/news/ar...ty-refuses-pay-millions-slot-machine-win.html

The woman even captured a picture showing the machine explaining the error. But now she is suing for a million more than the jackpot.

Since it was a supposed progressive win, it is not the casino that would be paying but IGT the maker of the slot machine.

Even when the casino or slot manufacturer handles the malfunction poorly, the courts tend to side with the casino/slot manufacture. There are always exceptions but they odds are not in her favor. At her age and how long these cases take to resolve, if she wins, it will be her estate and heirs who get the money.
 
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If malfunctions can void winning, doesn't that imply that malfunctions can also void losses? So, couldn't a bunch of people claim that the reason they lost money was due to a machine malfunction? That would be an interesting class action lawsuit. The casino would have to exam all of the "malfunctioning" machines to determine if there were problems. That would certainly tie them up for quite a while.
If a malfunction occurs then the entire spin is void and you just return to where you were before the spin. I've personally had losses voided because of a machine malfunction--there was a problem with the button on the machine and it spun (many many times) on its own without me pressing anything. I got all my money back.

The results of the spin are permanently logged in a way that is certified by the gaming commission before the results are even displayed to the player. A player can claim anything they want, but the casino has a strong paper trail that would be very hard to overcome if there aren't legitimate malfunctions.

(As an aside, casinos LOVE paying wide area progressives like the one in OP's article. For big wide area progressives, money comes from the slot manufacturer so the casino gets all of the publicity associated with paying a big progressive jackpot but doesn't have to pay out directly. But it has to be a legitimate win.)
 
I don't think she will win.

The original reports are that the machine tilted. That triggers all the sounds and flashing lights to alert the slot attendants that the machine needs attention. A player can easily think that means they won.

Tilts are a common slot machine malfunction.

This story has a little more detail about the event.
https://www.dailymail.co.uk/news/ar...ty-refuses-pay-millions-slot-machine-win.html

The woman even captured a picture showing the machine explaining the error. But now she is suing for a million more than the jackpot.

Since it was a supposed progressive win, it is not the casino that would be paying but IGT the maker of the slot machine.

Even when the casino or slot manufacturer handles the malfunction poorly, the courts tend to side with the casino/slot manufacture. There are always exceptions but they odds are not in her favor. At her age and how long these cases take to resolve, if she wins, it will be her estate and heirs who get the money.

I looked up the case and it was won in a Louisiana court. The actual case was Griggs v. Harrah's IGT. There were a lot of moving parts to it though. Can't find the original decvision, but it was appealed and that's where a lot of the details are available. IGT says it was a tilt, which I suppose brings out the default payline.

https://caselaw.findlaw.com/court/la-court-of-appeal/1080167.html
 
I looked up the case and it was won in a Louisiana court. The actual case was Griggs v. Harrah's IGT. There were a lot of moving parts to it though. Can't find the original decvision, but it was appealed and that's where a lot of the details are available. IGT says it was a tilt, which I suppose brings out the default payline.

https://caselaw.findlaw.com/court/la-court-of-appeal/1080167.html
I only skimmed through your link but did not see mention of the slot machine actually displaying the tilt error screen like the woman in Atlantic City photographed.

Screenshot 2024-07-17 at 12.41.31 PM.png

This photo taken by the woman in Atlantic City seems to show the machine had malfunctioned and that spin should be voided.

If I was on a jury and shown this image I would be hard pressed to think that this was anything but a malfunction.
 
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I understand the key to the Louisiana case was that the memory was lost in the machine before it go to a testing lab. They had one trial that ended in a mistrial and another than ended in a 10-2 jury verdict for the plaintiff. But the key was that they couldn't go in and find which random number was generated for that play, and thus they relied on witness accounts and security video that the payline hit the progressive jackpot. I think another question was whether or not they paid the max bet required for the progressive payout.

In the instant case, we find that there is sufficient evidence to support the jury's finding of fact that a jackpot was, in fact, won by the plaintiffs.   Four people testified that they saw the indicia of a jackpot win.   They described in detail what they saw, and their descriptions of what they observed matched the descriptions given by IGT's witnesses of how the Wheel of Fortune slot machine visually and aurally indicates that a jackpot has been won.   The jury could well have concluded that the outward manifestation of a jackpot win was evidence that the computer inside the Wheel of Fortune slot machine had caused the win to occur through its random number generation.   We also note that Mr. Oatman, the engineer who conducted the forensic testing of the microprocessor from the Wheel of Fortune slot machine at GLI, admitted that if, in fact, a surveillance videotape had clearly  shown that the three Wheel of Fortune symbols had remained aligned and in position on the payline for twenty seconds, he would question his forensic data.
IGT's position that a winning combination for a jackpot must be the result of computerized random number generation is legally correct.   Had the forensic testing of the Wheel of Fortune's microprocessor shown that random number generation had occurred, there would have been no dispute that the jackpot in this case was won.   Both the forensic evidence and the eyewitness testimony would have matched.   Although there was forensic evidence that a jackpot win did not occur, there was the testimony of four eyewitnesses that a win did occur.
IGT contends that its forensic evidence is conclusive regarding whether or not a jackpot was won.   Nevertheless, even IGT's witnesses admitted that nothing is infallible.   Additionally, the plaintiff's expert, Mr. Rich, explained that there are ways that the data from the game in which the plaintiffs allegedly won the progressive jackpot could have been lost prior to the delivery of the computer's microprocessor to the GLI testing laboratory.   He testified that when the power to a slot machine is turned off and then turned on again, it is possible to lose the data of the game that was last played.   Also, Mr. Oatman, who performed the forensic testing, admitted that on the videotape of the forensic testing, he said at one point that the data had been lost.   Although he claimed that he misspoke when he said that, the jury could have determined that he did not misspeak and that the data of the winning game had been lost.
The jury weighed the evidence and concluded that the evidence presented by the plaintiffs had more probative value than the evidence presented by IGT. The jury may have also made credibility determinations regarding the veracity of the testimony of the witnesses.   Thus, we cannot say that the jury's decision was  clearly wrong or manifestly erroneous.   Therefore, even if we disagree with the jury, we cannot substitute our judgment for the factual determination made by the jury.   See Rosell, 549 So.2d at 844.
IGT also asserts in its assignment of error that the law prohibits the payment of a jackpot when a slot machine has malfunctioned.   In the instant case, however, the plaintiffs do not disagree that a malfunction or reel tilt occurred in the Wheel of Fortune machine.   They are simply claiming that the malfunction occurred after the completion of the game in which they allegedly won the progressive jackpot.   The bet is wagered when the game is played, and when the game is completed, the result is final.   A machine malfunction that occurs subsequent to a jackpot being legitimately won does not invalidate the jackpot.   The phrase “any malfunction voids all plays and pays” that was displayed on the Wheel of Fortune slot machine clearly does not apply to a play that has been completed or to a jackpot that has already been won prior to the malfunction.
 
I only skimmed through your link but did not see mention of the slot machine actually displaying the tilt error screen like the woman in Atlantic City photographed.

View attachment 877442

This photo taken by the woman in Atlantic City seems to show the machine had malfunctioned and that spin should be voided.

If I was on a jury and shown this image I would be hard pressed to think that this was anything but a malfunction.

If that's it, she doesn't have a case. But I'm thinking the machine's memory was intact and it clearly showed the RNG pulled wasn't a winner.
 













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