What's up with chicken at Geyser Point?

[tbssenterprises]

Went to Geyser Point last week for cocktails. My hubby and I split a crispy chicken sandwhich. OMG. It was rubber. I kept looking at it thinking it was undercooked, but it was white not pink. It was the most horrible thing in the world. I looked at the menu to confirm that it was real chicken vs. plant based. It supposedly was real. I kept worrying that I would get sick from eating it as I thought it might be plastic. I was starving and two wine glasses in, so I continued to eat it....as did my husband who confirmed the same thoughts in his head that were in mine. What gives?

 

[lovin'fl]

Crappy cuts of chicken. I've had that at some places. It's probably cheaper for them. Might be thigh meat. Or maybe the way the chicken is raised or tendons or something. Not quite sure but it is inedible.

 

[lovin'fl]

Google says it's overcooking or sudden temp change (so maybe freezer to fryer too quick) or something called woody breast which is some muscle fiber condition in the chicken.

 

[scrappinginontario]

Did you bring it to the attention of your server? They likely would have replaced it and if not, they would know there is a concern.

 

[WinterSolider]

Went to Geyser Point last week for cocktails. My hubby and I split a crispy chicken sandwhich. OMG. It was rubber. I kept looking at it thinking it was undercooked, but it was white not pink. It was the most horrible thing in the world. I looked at the menu to confirm that it was real chicken vs. plant based. It supposedly was real. I kept worrying that I would get sick from eating it as I thought it might be plastic. I was starving and two wine glasses in, so I continued to eat it....as did my husband who confirmed the same thoughts in his head that were in mine. What gives?

That's called "woody breast syndrome" and it's a genetic disorder with the bird itself. There's nothing Disney or their suppliers can do to catch it ahead of time, unfortunately. It can happen in any restaurant or with the chicken you get from the grocery store. I've had it a few times when cooking for the family at home and it's super frustrating to get all the way through cooking a meal just for it to be ruined.

If you brought it to Disney's attention they would have replaced the sandwich. It's not a problem with the prep, so your replacement would have been fine.

It's not unsafe to eat, it's just an awful texture as you discovered.

 

[tbssenterprises]

Thank you all for the responses. Yes, I should have brought it to their attention. See, that's what day drinking does to one's common sense. LOL

 

[Gabby01]

Thank you all for the responses. Yes, I should have brought it to their attention. See, that's what day drinking does to one's common sense. LOL

To be fair, I feel like there's a new push in the industry to tell customers to "bring up the problem in the moment and don't complain online." I don't like that, because it pushes the burden of quality control onto the customer. People don't necessarily have the energy in the moment to call out businesses on every corner they cut. (As you mentioned, you were famished, and also, on vacation.)

The only people who can actually solve this problem are the chefs, or, if they haven't been properly trained, their managers. There's no reason for the customer to be involved at all, because quality control should happen in the kitchen.

Alright, that's my rant. Wishing you better chicken in the future.

 

[WinterSolider]

To be fair, I feel like there's a new push in the industry to tell customers to "bring up the problem in the moment and don't complain online." I don't like that, because it pushes the burden of quality control onto the customer. People don't necessarily have the energy in the moment to call out businesses on every corner they cut. (As you mentioned, you were famished, and also, on vacation.)

The only people who can actually solve this problem are the chefs, or, if they haven't been properly trained, their managers. There's no reason for the customer to be involved at all, because quality control should happen in the kitchen.

Alright, that's my rant. Wishing you better chicken in the future.

This is just factually untrue.

Woody breast does not present as a solvable QC issue in the kitchen. It's only after you bite into it that you notice there's a problem.

Nobody cut corners here, it's just a crappy thing that happens in the birds. Nobody knows what causes it. The farm doesn't know, the processor doesn't know, the distributor doesn't know, and the cooks don't know. There are some visual clues but they're not obvious and it would be completely unreasonable to expect anyone to detect them in a high-volume kitchen. The customer is literally the only person who could address this situation.

 

[Threehearts]

I own my own catering and event planning business but for years, worked in professional kitchens as a chef. Some restaurants, especially at off-peak times, cook up a lot of chicken breasts and other meats and then just reheat when the order comes in. This can definitely affect the quality of a chicken breast.

I have a long list of items that I never order in restaurants because I want freshly prepared foods. The top of my list is anything that can come from the freezer or walk-in and be reheated. I don't order many foods that can be covered in sauce to disguise an inferior cut of protein.

I'm sorry that happened to you. It sounds rather disgusting.

 

[WinterSolider]

I own my own catering and event planning business but for years, worked in professional kitchens as a chef. Some restaurants, especially at off-peak times, cook up a lot of chicken breasts and other meats and then just reheat when the order comes in. This can definitely affect the quality of a chicken breast.

I have a long list of items that I never order in restaurants because I want freshly prepared foods. The top of my list is anything that can come from the freezer or walk-in and be reheated. I don't order many foods that can be covered in sauce to disguise an inferior cut of protein.

I'm sorry that happened to you. It sounds rather disgusting.

You're a professional chef and caterer and you're unaware of woody breast syndrome?

 

[Threehearts]

Yes, I am those things.

I brought up a possibility. I didn't eat the sandwich so I would never be able claim to be sure of the cause.

I said nothing about your comment. We all can have differing opinions on this board.