Gina-Gina-Bo-Bina
Life is short. Live it well.
- Joined
- Sep 12, 2008
- Messages
- 13,825
So
..some of you may have already read my trip report from our August getaway (see link in my signature below), but for those that havent, I thought I would post a review of our resort choice, Westgate Lakes Resort and Spa.
Our stay fell from Sunday, August 26th to Sunday, September 2. We booked directly with the resort and agreed to a no pressure, no obligation resort preview (translation: timeshare presentation) in exchange for a $69 nightly rate for a two bedroom, two bathroom villa PLUS a complimentary VIP card which entitled us to free usage of most of their amenities (bicycle rentals, paddle boat rentals, sports equipment, mini golf, etc.). This trip was our second trip in 7 months so we were looking for ways to slash the budget and this was a great savings.
Our plane did not arrive at MCO until just before 7 pm, so by the time we collected our luggage and picked up the rental car, we didnt check in at the resort until shortly after 8 pm. The check in line was virtually empty and we were served almost immediately by a young fellow named Matthew Singh. Now, I had been airsick all the way from Syracuse, NY, and it was evident that I wasnt feeling well when I went to the desk. God bless him, Matthew was very quick at processing our check in and had us on our way to our villa really quite quickly. He was very compassionate and was quick to offer any additional assistance we might need (which we declined ..I simply wanted to just go and lay down). He honoured almost all of our requests (high floor, updated room, near a pool) placing us in building 500 on the 4th floor.
Building 500 was the absolute perfect location within this HUMONSTROUS resort as far as we are concerned. The Citrus Breeze pool (one of the two main pools of the resort) was located just in front of our building. The Activity Center was right beside it. The mini golf course was immediately beside our building. The marina and paddle boats was right behind our building. We were far enough away from the main building that we were away from all the check in/check out hubbub but not far away from the exit, either. The location was absolutely prime.
The unit was HUGE and well equipped. The master bedroom had a king bed, large TV, a huge jetted tub with Roman columns, a very large stand-up shower, a double vanity, and a toilet room with a door. The master also had a patio door walkout to the screened in balcony, and a second large window facing the lake. There was a desk area with a chair, multiple drawers for clothes, and a walk-in closet. Let me also say that the bed was super comfy, and had a great cosy duvet.
The second bedroom had two double beds, a walk-in closet, and its own bathroom with a single vanity, toilet, and stand-up shower. There was a window which overlooked the parking area in front of the villa. It also had its own good sized TV.
The kitchen had a full fridge, stove, microwave, dishwasher, and a breakfast bar with three chairs. There was a full sized washer and dryer adjacent to the kitchen and separated by a set of double folding doors.
The dining area had a table with four chairs. There was a large counter area that ran the entire side of the dining room which was very handy. There was also an additional small sink and washing area/counter.
The living room featured a love seat, pull-out sofa, and big screen TV. Lots of additional pillows and linens for the pull-out were located in the master bedroom closet. There was a large set of patio doors leading to the screened in deck (with a padded lounger as well as a table and four matching padded chairs), and a gorgeous view of Turkey Lake. We could watch the alligators swimming around the dock every morning from the living room, and the water skiers practicing on the marked course.
Despite our expectations otherwise (since this is a timeshare property), we did receive daily housekeeping and a daily refill of all provided toiletries (shampoo, conditioner, facial cleansing bars and body soap). We were also provided with dishwashing detergent in the kitchen. We were fully prepared to supply our own toiletries and make our own beds, so this was a welcome and appreciated bonus. We didnt have to empty one single garbage can all week long. Pool towels and bathroom linens were replaced daily and in ample supply.
The villa itself was fairly nicely updated. There were a couple of minor issues (the patio doors were very hard to open, and there was one slat of the patio door blinds missing) but nothing too major. The one thing we did have to call about was the second bedroom shower door (it wouldnt close properly). Maintenance attended to the matter within 45 minutes and called to follow up to be sure we were pleased with the outcome of our request for assistance.
The grounds were meticulously maintained and exceeded our expectations (Tripadvisor has many, many negative reports so we were somewhat apprehensive about the condition of the property). The pool area was always clean. Garbages were never overflowing. We had none of the parking issues noted by many other guests, and always found a spot in front of our building.
The amenities themselves were great. The mini golf course was in like-new condition, picturesque, and well themed (pirates). There was a good supply of paddle and pontoon boats and lots of lifejackets for guests to use. The tennis court was in great shape, as was the basketball area. The activity center ran all sorts of assorted crafts and games for younger guests at a nominal fee, from tye-dye t-shirts to paint-you-own-cowboy hats to family bingo.
There was a full-service spa on site that was lovely (but we did not use). There was also a very well equipped fitness center.
All of the staff we encountered were courteous and helpful. We often received a smile and a wave from the security guard as we entered the lot. Any requests for assistance, whether from guest services or otherwise, were handled with efficiency. If I can be critical at all, it was that some of the front desk staff were courteous and professional to the point that I wished they would have smiled more. They were all extremely nice but it would have been wonderful to see some of them truly enjoying their jobs.
The timeshare presentation was (as we had heard, and expected) high-pressure and went well beyond the 90 minutes they promised. The free breakfast was better than expected and included scrambled eggs, sausages, fried potatoes, fruit, pastries, cereal, coffee, tea, and milk. Again, as others had reported, we were escalated to three different sales people after we said no (repeatedly) to the first fellow, and the price kept getting cheaper and cheaper the more we declined. An older fellow whom we met earlier in the week described the timeshare pitch as relentless and he was pretty much on the mark. Hubby and I have no problem saying no, so we werent worried, but we can see how some less-assertive individuals would have a very difficult time leaving without being coerced into signing on the dotted line. The one thing that really irritated us is that the breakfast and tour began on one end of the property at the Smokehouse Grill (far enough from our building that we needed to drive there) and the whole process ended in the main building (far, far, far from the Smokehouse Grill). While the salesman brought us to the main building, they dont take you back (you have to hail a golf cart or shuttle from the entrance to the main building). It wasnt a big deal but it was thoroughly annoying.
All in all, we really, really liked the resort and all the amenities offered to guests. We were very pleased with the room and quite honestly, it was worth a morning of our time to get the amazing rate of $69 per night for such a well-appointed and spacious villa. We used the savings to splurge on many other aspects of our vacation, so the cost was worth the benefit.
Despite some of the other Westgate horror stories, I wouldnt hesitate to stay here again in the future. We very much enjoyed the resort.
More pics to come (of the exterior, the pool and hot tub, and the various amenities). If anyone has any questions, feel free to toss them out and Ill do my best to answer.
Our stay fell from Sunday, August 26th to Sunday, September 2. We booked directly with the resort and agreed to a no pressure, no obligation resort preview (translation: timeshare presentation) in exchange for a $69 nightly rate for a two bedroom, two bathroom villa PLUS a complimentary VIP card which entitled us to free usage of most of their amenities (bicycle rentals, paddle boat rentals, sports equipment, mini golf, etc.). This trip was our second trip in 7 months so we were looking for ways to slash the budget and this was a great savings.
Our plane did not arrive at MCO until just before 7 pm, so by the time we collected our luggage and picked up the rental car, we didnt check in at the resort until shortly after 8 pm. The check in line was virtually empty and we were served almost immediately by a young fellow named Matthew Singh. Now, I had been airsick all the way from Syracuse, NY, and it was evident that I wasnt feeling well when I went to the desk. God bless him, Matthew was very quick at processing our check in and had us on our way to our villa really quite quickly. He was very compassionate and was quick to offer any additional assistance we might need (which we declined ..I simply wanted to just go and lay down). He honoured almost all of our requests (high floor, updated room, near a pool) placing us in building 500 on the 4th floor.
Building 500 was the absolute perfect location within this HUMONSTROUS resort as far as we are concerned. The Citrus Breeze pool (one of the two main pools of the resort) was located just in front of our building. The Activity Center was right beside it. The mini golf course was immediately beside our building. The marina and paddle boats was right behind our building. We were far enough away from the main building that we were away from all the check in/check out hubbub but not far away from the exit, either. The location was absolutely prime.
The unit was HUGE and well equipped. The master bedroom had a king bed, large TV, a huge jetted tub with Roman columns, a very large stand-up shower, a double vanity, and a toilet room with a door. The master also had a patio door walkout to the screened in balcony, and a second large window facing the lake. There was a desk area with a chair, multiple drawers for clothes, and a walk-in closet. Let me also say that the bed was super comfy, and had a great cosy duvet.
The second bedroom had two double beds, a walk-in closet, and its own bathroom with a single vanity, toilet, and stand-up shower. There was a window which overlooked the parking area in front of the villa. It also had its own good sized TV.
The kitchen had a full fridge, stove, microwave, dishwasher, and a breakfast bar with three chairs. There was a full sized washer and dryer adjacent to the kitchen and separated by a set of double folding doors.
The dining area had a table with four chairs. There was a large counter area that ran the entire side of the dining room which was very handy. There was also an additional small sink and washing area/counter.
The living room featured a love seat, pull-out sofa, and big screen TV. Lots of additional pillows and linens for the pull-out were located in the master bedroom closet. There was a large set of patio doors leading to the screened in deck (with a padded lounger as well as a table and four matching padded chairs), and a gorgeous view of Turkey Lake. We could watch the alligators swimming around the dock every morning from the living room, and the water skiers practicing on the marked course.
Despite our expectations otherwise (since this is a timeshare property), we did receive daily housekeeping and a daily refill of all provided toiletries (shampoo, conditioner, facial cleansing bars and body soap). We were also provided with dishwashing detergent in the kitchen. We were fully prepared to supply our own toiletries and make our own beds, so this was a welcome and appreciated bonus. We didnt have to empty one single garbage can all week long. Pool towels and bathroom linens were replaced daily and in ample supply.
The villa itself was fairly nicely updated. There were a couple of minor issues (the patio doors were very hard to open, and there was one slat of the patio door blinds missing) but nothing too major. The one thing we did have to call about was the second bedroom shower door (it wouldnt close properly). Maintenance attended to the matter within 45 minutes and called to follow up to be sure we were pleased with the outcome of our request for assistance.
The grounds were meticulously maintained and exceeded our expectations (Tripadvisor has many, many negative reports so we were somewhat apprehensive about the condition of the property). The pool area was always clean. Garbages were never overflowing. We had none of the parking issues noted by many other guests, and always found a spot in front of our building.
The amenities themselves were great. The mini golf course was in like-new condition, picturesque, and well themed (pirates). There was a good supply of paddle and pontoon boats and lots of lifejackets for guests to use. The tennis court was in great shape, as was the basketball area. The activity center ran all sorts of assorted crafts and games for younger guests at a nominal fee, from tye-dye t-shirts to paint-you-own-cowboy hats to family bingo.
There was a full-service spa on site that was lovely (but we did not use). There was also a very well equipped fitness center.
All of the staff we encountered were courteous and helpful. We often received a smile and a wave from the security guard as we entered the lot. Any requests for assistance, whether from guest services or otherwise, were handled with efficiency. If I can be critical at all, it was that some of the front desk staff were courteous and professional to the point that I wished they would have smiled more. They were all extremely nice but it would have been wonderful to see some of them truly enjoying their jobs.
The timeshare presentation was (as we had heard, and expected) high-pressure and went well beyond the 90 minutes they promised. The free breakfast was better than expected and included scrambled eggs, sausages, fried potatoes, fruit, pastries, cereal, coffee, tea, and milk. Again, as others had reported, we were escalated to three different sales people after we said no (repeatedly) to the first fellow, and the price kept getting cheaper and cheaper the more we declined. An older fellow whom we met earlier in the week described the timeshare pitch as relentless and he was pretty much on the mark. Hubby and I have no problem saying no, so we werent worried, but we can see how some less-assertive individuals would have a very difficult time leaving without being coerced into signing on the dotted line. The one thing that really irritated us is that the breakfast and tour began on one end of the property at the Smokehouse Grill (far enough from our building that we needed to drive there) and the whole process ended in the main building (far, far, far from the Smokehouse Grill). While the salesman brought us to the main building, they dont take you back (you have to hail a golf cart or shuttle from the entrance to the main building). It wasnt a big deal but it was thoroughly annoying.
All in all, we really, really liked the resort and all the amenities offered to guests. We were very pleased with the room and quite honestly, it was worth a morning of our time to get the amazing rate of $69 per night for such a well-appointed and spacious villa. We used the savings to splurge on many other aspects of our vacation, so the cost was worth the benefit.
Despite some of the other Westgate horror stories, I wouldnt hesitate to stay here again in the future. We very much enjoyed the resort.
More pics to come (of the exterior, the pool and hot tub, and the various amenities). If anyone has any questions, feel free to toss them out and Ill do my best to answer.
. Thank you again for your kind reassurances when I was fretting during the planning stages. Lesson learned 
...... Gina needs to chill 
!
Some owners also get wound up because Westgate sells their names (they're always getting cold calls they can track back to Westgate), which I wouldn't like. 
Unless we're planning to spend the whole vacation on the resort, we tend to go for quieter places with less to do onsite anyhow. They tend to have bigger units, too, although your unit there looks about the same size as the one we had at the Fountains. And I'm guessing they're from about the same era, since I think they bought their bathroom paneling from the same place. 
Apparently it's a terrific resort, otherwise. 
But personally, I just think there's too many Orlando options to be buying somewhere that that's an issue. 
