puffkin
DVC Owner- SSR & AKV
- Joined
- Apr 30, 2001
Hi everyone.
I just wanted to give a heads up on a situation I ran into last night. I am helping a friends family plan their first WDW vacation for June. They are a family of six and are not the "planning" type. So, the mom gave me all her information and asked me to book their room because she didn't know what to do (money is a slight issue). So, using the Disney Club number, I called for her...
A very pleasant CM answered the phone (didn't catch her name), and answered Walt Disney World Travel. I asked to book through CRO, she said she could do a room only package. I assumed she was able to book through both systems. After 10 minutes of giving all the information I verified that the cancellation policy was 5 days. She said it was. After another few minutes of playing in the computer, I verified that the deposit would be the first nights charge. She said of course. So, I give her my credit card number and she gives me a confirmation number of 8 digits and said the balance would be due on April 30th.
Now, I had indicated 3 times that I wanted CRO and not WDTC. She basically lied to me and led me to believe that I was booking through CRO. The friend I was helping has 4 kids and who knows if one of them will get sick or break a leg or something before their trip. If she would have called on her own, she would have had no idea that she was booking through the less desirable system. Even I was led to believe I was booking through CRO throughout the conversation, and I am pretty knowledgeable about Disney
Anyway, to make a long story short, I insisted that this was unacceptable and she transferred me to a CRO CM, where I went through the whole process again and got the right reservation and cancellation policy. I just wanted to share my story and give other callers a heads up. Make sure you have a 12 digit confirmation number if you want to book through CRO.
Kelly
I just wanted to give a heads up on a situation I ran into last night. I am helping a friends family plan their first WDW vacation for June. They are a family of six and are not the "planning" type. So, the mom gave me all her information and asked me to book their room because she didn't know what to do (money is a slight issue). So, using the Disney Club number, I called for her...
A very pleasant CM answered the phone (didn't catch her name), and answered Walt Disney World Travel. I asked to book through CRO, she said she could do a room only package. I assumed she was able to book through both systems. After 10 minutes of giving all the information I verified that the cancellation policy was 5 days. She said it was. After another few minutes of playing in the computer, I verified that the deposit would be the first nights charge. She said of course. So, I give her my credit card number and she gives me a confirmation number of 8 digits and said the balance would be due on April 30th.
Now, I had indicated 3 times that I wanted CRO and not WDTC. She basically lied to me and led me to believe that I was booking through CRO. The friend I was helping has 4 kids and who knows if one of them will get sick or break a leg or something before their trip. If she would have called on her own, she would have had no idea that she was booking through the less desirable system. Even I was led to believe I was booking through CRO throughout the conversation, and I am pretty knowledgeable about Disney
Anyway, to make a long story short, I insisted that this was unacceptable and she transferred me to a CRO CM, where I went through the whole process again and got the right reservation and cancellation policy. I just wanted to share my story and give other callers a heads up. Make sure you have a 12 digit confirmation number if you want to book through CRO.
Kelly