Chessie!
Earning My Ears
- Joined
- Aug 21, 2016
Hi,
Last year me, my fiance and my Mum booked the trip of a lifetie to WDW AKL to celebrate my Uni graduation.
Everything is booked our ADRs, hire car, and flights. Last week we recieved our wrning that the final payment was due. Then 5 mins later we recieved a letter saying that they were closing Jambo House pool complex during our stay. We were gutted. This trip has been planned for over a year. I check the rebubs regularly and AKL never came up.
So we got in contact and they said it as Disney's fault and there was nothing they could do. We got back and said that our holiday is no longer worth the huge amount we payed for. Now they are saying that they might move us, but we have no choice over where we are moved too, and if we don't like it our AKL room is forfeit.
They even told us not to contact ABTA as we dont have claim to be unhappy. We think we do. We also contacted Disney, and they are getting back in touch.
Virgin even were rude enough to say that if we fought this we would lose any choice of room in the new hotel they would shove us in.
Has anyone had a similar eperience or got any advice?
Normally we stay off property but this really was a once in a lifetime trip and it no longer seems to be!
Help!
Thank you!
Last year me, my fiance and my Mum booked the trip of a lifetie to WDW AKL to celebrate my Uni graduation.
Everything is booked our ADRs, hire car, and flights. Last week we recieved our wrning that the final payment was due. Then 5 mins later we recieved a letter saying that they were closing Jambo House pool complex during our stay. We were gutted. This trip has been planned for over a year. I check the rebubs regularly and AKL never came up.
So we got in contact and they said it as Disney's fault and there was nothing they could do. We got back and said that our holiday is no longer worth the huge amount we payed for. Now they are saying that they might move us, but we have no choice over where we are moved too, and if we don't like it our AKL room is forfeit.
They even told us not to contact ABTA as we dont have claim to be unhappy. We think we do. We also contacted Disney, and they are getting back in touch.
Virgin even were rude enough to say that if we fought this we would lose any choice of room in the new hotel they would shove us in.
Has anyone had a similar eperience or got any advice?
Normally we stay off property but this really was a once in a lifetime trip and it no longer seems to be!
Help!
Thank you!