Mazzy
Planning for 2019
- Joined
- Mar 3, 2000
As some of you may remember, after Sept 11 Virgin Atlantic withdrew it's captioned film service for the deaf and hard of hearing. I had heard nothing from them so emailed them a couple of weeks ago to see what the situation was, and received a letter this morning.
The bottom line is that they can't afford to provide the service currently so it has been suspended indefinitely, so it's anyone's guess if we will ever see it back. The letter offered no compensation, just apologies so I decided to give them a ring.
After some time I have managed to get a £50 voucher which I can use when I pay off the balance of December's holiday, and a complimentary upgrade to Premium Economy on our return flight on a 'space available' basis.
At first they said they couldn't upgrade all 4 of us but when I asked about just the return flight (as we would appreciate the legroom more on the overnight flight) they decided to do it. Apparently there are about half the number of seats left in PE at the moment - does anyone know how many seats in PE? So I think the day before we leave for WDW I will just go into VA website and check availability, then at least we will know if it is full rather than get our hopes up!
Apparently it makes no difference how early we get to the airport, as they won't offer upgrades to PE until the flight has closed - 1 hour before takeoff.
So... not brilliant but better than a slap in the face! We may end up with just a £50 voucher but at least I can say I tried! Just have to try and find some decent reading material to keep me interested for 9 hours!
All I can say is thank God that my children are hearing, so this discrimination won't affect them.
The bottom line is that they can't afford to provide the service currently so it has been suspended indefinitely, so it's anyone's guess if we will ever see it back. The letter offered no compensation, just apologies so I decided to give them a ring.
After some time I have managed to get a £50 voucher which I can use when I pay off the balance of December's holiday, and a complimentary upgrade to Premium Economy on our return flight on a 'space available' basis.
At first they said they couldn't upgrade all 4 of us but when I asked about just the return flight (as we would appreciate the legroom more on the overnight flight) they decided to do it. Apparently there are about half the number of seats left in PE at the moment - does anyone know how many seats in PE? So I think the day before we leave for WDW I will just go into VA website and check availability, then at least we will know if it is full rather than get our hopes up!
Apparently it makes no difference how early we get to the airport, as they won't offer upgrades to PE until the flight has closed - 1 hour before takeoff.
So... not brilliant but better than a slap in the face! We may end up with just a £50 voucher but at least I can say I tried! Just have to try and find some decent reading material to keep me interested for 9 hours!
All I can say is thank God that my children are hearing, so this discrimination won't affect them.