So I got a call from Jeana Clarkin who is the contract manager at Fidelity. First off it was very nice to get a phone call and actually speak to someone from Fidelity...which honestly would've done wonders from the beginning. Something about trying to communicate via email when you feel like you've been swindled is not the best feeling. She was very apologetic and really communicated to me how bad she felt that this situation even happened. She mentioned that Disney was not going to revert the points and that they were having a hard time with the seller getting them to pay the penalty. She said Fidelity and
DVC Title were going to work together to cut me a check...which they did overnight...and deal with the sellers themselves. Honestly that's the exact response you would want in a situation like this. So monetarily I was satisfied with the outcome.
Now I did ask her how this all went down and it sounded like there was some fault on everyone's end and was a perfect storm of communication errors between multiple parties. Jeana sounds like she takes her job very seriously and told me she had come from another DVC resale company. She mentioned that my case would be the reason she's implementing more stringent checks from now on with her brokers. It didn't sound like she was just feeding me stories I wanted to hear. I mentioned that it would be great to make sure Fidelity doesn't take making mistakes lightly as there are many people who want to feel comfortable purchasing from them since their prices really are some of the best out there. She agreed and we spoke for a while and I did feel very good about the resolution. She understood my frustrations and did apologize on behalf of the company. Again it's all you can ask for. I was made whole...or at least what I was ok with accepting to be considered whole...and I told her I would absolutely do business with them again...just maybe this time with some proof that they are doing what she said they would be doing to make sure points are verified! Thank you for listening to my vents as this did cause me and my wife a little more anxiety than it was worth...but hopefully when I'm sitting by Stormalong Bay sipping a drink I can think about this mess and laugh a bit!