I am sorry it happened. Since the contract was transferred to you already and is on your dashboard, it sounds like the owner transferred out the points since you don’t see the reservstion?
I’d go back to the title company because the sellers would owe you money for missing points. And, the title companies will check points based on what the owner submits to them…some believe that estoppel does it, but it does not…that is simply financial issues.
Hopefully, it gets fixed…oh, and yes, this has happened to people before and unfortunately, it’s been with the broker you used.