This is what happened to me at Dunkin Donuts this morning

[DisneyAddict_M]

Believe it or not, I recently read an article which claimed McDonald's is looking into the possibility of centralizing the drive-thru ordering process. The person you talk to at the speaker won't be in the restaurant you're ordering at; possibly not even in the same country. The speaker connects you with a central ordering location, where an operator enters your order into a computer. The order is then placed in the restaurant's queue.

That sounds like an accident waiting to happen.

 

[Bbgrizzle]

Once I went to Arby's and they were out of roast beef!

 

[CheshireVal]

Once I went to Arby's and they were out of roast beef!

That happened to me once, too. And this was about 7 years ago.... before they started selling their specialty sandwiches and salads, so there was nothing else to order!!

 

[NMAmy]

I had a manager at Wendy's quiz me as to why on earth I would come in the store instead of using the drive-thru when I wanted an order to go. He was genuinely puzzled. I took him out the front door, pointed to the line around the corner for the drive-thru and then reminded him I was the only one in line inside. It takes me two minutes to park and walk across the parking lot, you idiot.

Also, I like to be able to check my order before I leave the place but I didn't mention that to him.

 

[BeNJeNWaFFLe]

That is crazy! They just "found" a plain and you are supposed to want it? Who in heck knows from when or where it came from.

I always check my order whether it comes from the drive thru or from inside. Fast food places around me are notorious for messing up orders. Especially Wendy's. More than half the time you are missing a sandwich or your side order. And if you ask for honey mustard sauce and it's on your receipt, you won't be getting it. They must know how bad they are because the second you grab the bag from the window,they shut it and walk away.

But on the other side of things, the McDonald's by my job has got to be the best one ever! They have never once messed up my order. They are always well stocked and very clean. The staff is quicker than anything I've seen before. They are also extremely friendly. I used the drive thru the other week and the kid at the first window asked me how I was doing and when I replied he replied to me. Then at the next window, the same thing! I was in shock. Because about 5 miles in the other direction is quite possibly the worst McDonald's ever.

 

[pperfectmom]

My experience was at a Krispy Kreme a couple of weeks ago. I had got off work and decided to get donuts for breakfast the next day. I decided I would also have a frozen latte. Sounded simple enough to me but when she handed it to me it was white! I said "I'm sorry but I wanted the latte." She said "Oh, this is the latte". I then asked "Isn't a latte a coffee drink?" I hadn't drank any yet and was still skeptical. She said "It's coffee flavored." Huh???? So I took a drink and there was no coffee flavor at all. I don't think this thing ever even saw a coffee bean. Then I asked for my money back and she told me i would have to come inside to see a manager. I just got mad,gave it back to her, left and went to the Starbucks down the road. After I got a real coffee, I had cooled down enough to go back and get my money. They never had any explanation for why a latte would not have coffee in it. Oh well, at least the donuts are good.

 

[JudicialTyranny]

Believe it or not, I recently read an article which claimed McDonald's is looking into the possibility of centralizing the drive-thru ordering process. The person you talk to at the speaker won't be in the restaurant you're ordering at; possibly not even in the same country. The speaker connects you with a central ordering location, where an operator enters your order into a computer. The order is then placed in the restaurant's queue.

Great - I'll be listening to a bad crackling speaker with someone talking with a bad accent...what's the chance of understanding that? Maybe the accent will cancel out the bad speaker. "Hello, this is Suresh, how may I be taking your order?".

I swear if some of these people working at the drive thru's are making minimum wage, they are overpaid. And some of you want to give them a raise!

 

[juligrl]

I HATE it when restaurants run out of REGULAR stuff they're supposed to ALWAYS have!! Now with a "special" that they just make up so much of, when it's gone it's gone, THAT I understand, but to run out of STAPLES, I just don't GET IT!!

Okay, that's bad but it's even worse when it takes them 45 minutes to tell you they are out of what you ordered 45 minutes ago!

 

[DMickey28]

I have never had much of a problem with the drive thru until I moved down to S. Florida.

I went to McDonalds last Monday. It was the most messed up experience I have ever had at a drive through. I ordered a Grilled Chicken Ceaser and Diet Coke. The guy said something about $7.00+. Thought that was a bit high but paid him. Then he handed me chicken nuggets. I said I didn't have chicken nuggets I had a salad. So he took the nuggets back. THen he came back and asked if I wanted Fries. I said no, just the salad. Then he came back and asked if I what sauce I wanted with the nuggets. I said no nuggets, just the salad. He brought a bag back and said Fruit salad, right? NO, Just the chicken ceaser salad. So he handed me a Super Sized Coke. Um, no I ordered a medium/regular. SO then he gives me my diet coke and a bag with the salad. Then he asked what I wanted for dressing... UM Grilled Chicken CEASER salad. So he had to go get the dressing. I said I think I paid too much, he said yeah. THey just stood there. Um can I get my money back? The women walked up and said looking at me, what is she still doing here? Then the guy gave me a dollar and I left.

Wierd.

This morning at Dunkin Donuts I ordred a Large Bagel. Then I realized I actually needed a Large Tea with two tea bags and three sweet and lows. I got a Larget tea with three tea bags, no s&l and milk/cream. Didn't even notice the cream until later...

 

[ceiligh1]

THe worst time I have ever had was at a McD. My dad and mom were sick and didnt feel like making dinner for my sister and I so drove over and picked up happy meals for us. When he got home with the meals we opened the bag and the hamburgers were hamburgerless. Only the bun and pickles, ketchup mayo ect. No burger. So he got in his car and drove back to complain. They actually acused him of stealing the burgers until he told them to look at the buns, there was no grease on them. He didnt let us eat their again.

 

[KidAtHeart1]

Taco Bell always seems to mess up my order in the drive-thru. It seems like if you are ordering more than 3 or 4 items, something will either be messed up or missing.
I also think it's funny when I go to Subway and they are all out of white bread. C'mon your SUBWAY!! lol

 

[Chicago526]

I used to work drive thru at a McD's in high school. Oh, the stories I could tell...

Anyway, because of my experiance there, I never, ever, drive away from any drive thru without checking my order first, including opening up the wraper/boxes to make sure what I ordered is acutally in the wraper/box. I was always the perfect employee (seriously!) but the some of the yahoo's I had to work with!

I think part of the reason it can be so bad at these places is that they litteraly drive their good employees away. As I said, I was perfect at my job. My drawer was never short, I always took orders acuratly and filled them accuratly, and double checked all bags before giving them to customers. I was polite, ontime, and had a flexable schedule. After a year of hard work, I got my review and my raise. They gave me an additional 5 cents an hour. That bumped me up to a whopping $4.30 a hour. A Target had just opened accross the street. They paid $6 to start. I had a new job with in the week. They had no desire to give their good employees insentive to stay, so of course, we all left (I wasn't the only one that wound up as a cashier at Target, even one of the McD's managers jumped ship!). So, they hire new people who don't know the job and screw it up. Meanwhile, customer service is at a barely acceptable level. But McD's, as a corporation, still makes billions so no one at the company cares.

As for restaurants that run out of stuff, it may not always be their fault, sometimes the food deliveries get screwed up and the restaurant runs short before it gets straightened out. Sometimes the restaurant is to blame, but not always.

 

[vetrik]

These stories are funny!

My worst was Kentucky Fried Chicken. We went there for dinner and they were out of chicken and mashed potatoes! Basically the only thing we could get was cole slaw, so we left and went somewhere else. Even though we don't eat there anymore, we still joke about that time.

 

[Julia M]

Inevitably, once a month, I'll go to Starbucks and order a chai tea latte. They'll tell me they're out of chai tea mix.

Starbucks is supposed to give you a coupon for a free drink if they are out of what you order.

I was out with friends and we all ordered coffee to go (not a speciality drink, just decaf coffee) They didn't have a pot on and we had to wait for one to brew. We all got certificates.

A week ago I ordered a vanilla bean frappachino for dd. They were out of the powder, so I got a coupon. They actually made it with vanilla syrup and it was fine, but it wasn't the "right way"

Julia

 

[Nancy]

Believe it or not, I recently read an article which claimed McDonald's is looking into the possibility of centralizing the drive-thru ordering process. The person you talk to at the speaker won't be in the restaurant you're ordering at; possibly not even in the same country. The speaker connects you with a central ordering location, where an operator enters your order into a computer. The order is then placed in the restaurant's queue.

OMG, if they can't get it right now, how will they do it when the person is not even there??

 

[javamom]

Yes I went to Wendy's the other day and not ONE order that I witnessed the whole time I was there was filled correctly. The gal at the counter did not have her act together and the food prep guys were running a bit behind. the combo was absolute chaos. Worst thing was that the gal at the counter could have cared less about her mistakes.

 

[Talking Hands]

Stopped at McDonald's om US 27 going up to central FLorida 2 weeks ago. Ordered an egg mcmuffin with hash browns. My husband brings the tray and I get a egg, bacon and cheese on a bagel and french fries. And they didn't have unsweetened ice tea so I had to buy water. McDonald's never seems to get things right.

 

[DizGeek]

You always get %&*@# at the drive-through!...remember Lethal Weapon?

I was at a Taco Bell and ordered a number 4 (Crunchy Taco Supreme) with a Coke...they ask me...do you want crunchy or soft tacos....it says on the menu Crunchy...so I say, crunchy...then they say...what would you like to drink....I take a deep breath and repeat...I'll have a number 4 with a Coke.

They gave me a Diet Coke....I think that was just to tick me off.

 

[Costumesaremylife]

The poster who joked about going to the next Dunkin Donuts on the corner is so right! I work on a block where there is a starbucks across the street from a dunkin donuts with a baskin robbins on one side and a dunkin donuts next to a starbucks on the backside. They are one minute away from each other. Anyway I was in the Dunkin Donuts on the corner and I said, One lowfat milk please and the girl behind the counter looked at me. She walked away (to get the milk which is only locked up at this one, not the other one) came back and said, here's your diet coke. Then I looked at her strangely and said, ok but I asked for low fat milk. So she went back and got it. Ok normal story of a screw up right? Well when I walked out there were a bunch of students screaming (and a construction worker) apparently Ben Affleck was standing behind me at DD. I never saw him. So she could have been a bit distracted. Then people started staking out the DD and he did show up there two more days.

 

[mimif1]

Two of my DDs like the apple dippers from McDonalds instead of fries. I have never once recieved the apple dippers through the drive thru on the first try. They always put in fries. Each time I open the boxes, no dippers. Then you tell them the mistake and they give me the apples but no dip. Umm.... How can they be dippers with no dip! Of course, my oldest loves this because they always let them keep the fries too.