Allison
DIS Veteran
- Joined
- Oct 27, 2005
That's above the actual physical bar not the lounge seating.This is the picture I was looking at, but upon closer examination, that may be a mirror?
That's above the actual physical bar not the lounge seating.This is the picture I was looking at, but upon closer examination, that may be a mirror?
Not a restaurant, but I had a CM give me an eye roll when they were still loading the A section on Soarin and I asked to go to B as a single rider. (I had used the regular line). No one had been loaded on B yet so I wouldn’t have to wait for the next flight.OP made a reservation for a certain table type.
That reservation was not honored because they were single.
That is not OK. Period.
It's a mirror, not too too bad of one but yeah just reflects the windows opposite of it. You have to physically turn yourself from the actual bar seating to see the whole restaurant otherwise your back is to it all.
I still don't understand how you were "treated like garbage" or "humiliated" or "shamed." That's a lot of emotional reaction to getting the restaurant you wanted and the food you wanted at the time you wanted. You don't get to pick your table in any restaurant, especially not one always at 100% capacity. This sounds completely unreasonable.
I honestly don't understand what the problem even was here. It sounds like they offered you a seat at the bar you didn't want, and didn't take, which you found offensive? I don't understand what reaction you are expecting from Disney or from us?
That's above the actual physical bar not the lounge seating.
Because the lounge is technically right by the restaurant space in terms of physical distance. It used to be when it first opened only the restaurant (with the fixe prix menu) could be booked and the lounge/bar (with a la carte menu) as first come first serve. Then they made the lounge a separate bookable ADR. I believe bar is walk ups. This probably confuses people because they hear restaurant and think well yeah OP was sat in the restaurant but it's not quite how the place is set up. While I don't know for sure I would hope the booking software accounts for the tables in the lounge, accounts for the tables in the restaurant portion when it comes to slots available to book.Wait - multiple people have said there are tables in the restaurant (which is what was booked) that are physically next to lounge tables.
The OP was seated at one of these tables. They reserved the restaurant, and got a restaurant table.
It’s true at many, if not most, of WDWs restaurants that the 2-top tables are in the worst locations.
While what the night manager said was uncalled for (if the paraphrase is accurate to the actual exchange) I am not seeing how anyone was “lied to.”
A table that accommodates one person was booked in the restaurant. The patron was seated at a table that accommodated one person in the restaurant. Where is everyone getting that s/he was seated in the lounge?
This isn't the "bar" at a restaurant. It's a small space, the tables are next to each other, even on the same level. I sat in the "lounge" at a table, and I could have held hands with the people at the "restaurant" table next to me. The dividing line was the walkway to the stairs. This isn't a meaningful distinction for the table itself, it's a booking distinction for time of the experience -- the prix fixe as opposed to an appetizer. OP got the prix fixe, so what's the issue?I could not disagree more. There is a difference between being seated in the dining room and the bar/lounge area in any fine dining restaurant.
I have had the same issue on Flight of Passage several times. The seats on the end aren't great, and solos frequently end up there.Not a restaurant, but I had a CM give me an eye roll when they were still loading the A section on Soarin and I asked to go to B as a single rider. (I had used the regular line). No one had been loaded on B yet so I wouldn’t have to wait for the next flight.
My guess is that she had one seat in a row that she needed filled, and somehow I was expected to sit at the edge of the theater with the worst view because I was single even though I had waited in line with everyone else. No, thank you.
Hi all. Let me start off with saying I am not against eating at a lounge/bar. My last night at Disney I had a reservation at space 220. Due to the theming of the restaurant I wanted to sit in in the restaurant. When I arrived, the hostess asked if I would be ok sitting at the bar. I politely declined and asked to sit in the restaurant. 20 minutes later she motioned for me to come. I asked her if my table was in the restaurant, and not in the lounge, to which she said yes. When I was shown my table it was as close to the bar as you could get. I tried to temper my mood. My server was good and so was the food. However, it gnawed at me and I asked to speak to the night manager who was more offended at me for daring to speak out. He was incredulous and tried telling me that his friends ate at the lounge a couple days ago at the bar with no complaints and that I shouldn’t complain. I’m sorry, but if I made a reservation at a particular restaurant and wanted an experience, I shouldn’t be guilt tripped to being shunned. I did get a discount but it was begrudgingly. I almost walked out but then I’d lose my deposit for the reservation.
Because OP says they were as close to the bar as you can get ~ so that says she was probably in the Lounge. There are plenty of tables in the Lounge between the bar and the restaurant.Wait - multiple people have said there are tables in the restaurant (which is what was booked) that are physically next to lounge tables.
The OP was seated at one of these tables. They reserved the restaurant, and got a restaurant table.
It’s true at many, if not most, of WDWs restaurants that the 2-top tables are in the worst locations.
While what the night manager said was uncalled for (if the paraphrase is accurate to the actual exchange) I am not seeing how anyone was “lied to.”
A table that accommodates one person was booked in the restaurant. The patron was seated at a table that accommodated one person in the restaurant. Where is everyone getting that s/he was seated in the lounge?
OP made a reservation for a certain table type.
That reservation was not honored because they were single.
That is not OK. Period.
I have too, but it's much more noticeable on Soarin than FoP.I have had the same issue on Flight of Passage several times. The seats on the end aren't great, and solos frequently end up there.
WOW, when did I EVER say that I wanted to "pick my table" NO, I want to be CRYSTAL clear. I never asked to "pick my table". I made the reservation, with a human being on the phone. I made the reservation FOR the restaurant, NOT the lounge. The agent said that in the restaurant was for the fixed price which I WANTED. In the picture from post 41, I was seated directed behind the ladies seated on the right. I could have touched them with a little bit of stretchingThis isn't the "bar" at a restaurant. It's a small space, the tables are next to each other, even on the same level. I sat in the "lounge" at a table, and I could have held hands with the people at the "restaurant" table next to me. The dividing line was the walkway to the stairs. This isn't a meaningful distinction for the table itself, it's a booking distinction for time of the experience -- the prix fixe as opposed to an appetizer. OP got the prix fixe, so what's the issue?
OP wanted some particular view, and wanted to pick their table. I thought the lounge tables were a lot better because you could see multiple windows. And I would have wanted the lounge menu anyway. Apparently, OP disagrees. If you want to pick your table, WDW sit-down dining in general is probably not a good choice for you.
Just FYI:WOW, when did I EVER say that I wanted to "pick my table" NO, I want to be CRYSTAL clear. I never asked to "pick my table". I made the reservation, with a human being on the phone. I made the reservation FOR the restaurant, NOT the lounge. The agent said that in the restaurant was for the fixed price which I WANTED.
Yes, that is the Lounge. The person who seated you was not telling the truth. But had they sat you right across the aisle you came in on, then yes it would have been Restaurant with equally "bad" location.In the picture from post 41, I was seated directed behind the ladies seated on the right. I could have touched them with a little bit of stretching