I think my problem here (despite the obvious shoddiness of the construction on these visible when you look at how the one that fell off the wall was mounted) is that Disney knew this was a problem before guests arrived for their stay. They needed to call guests in advance and let them know, and problem solve at that time. Disney is the master at crowd and people
Management. I have to believe that they know if they did that, they’d have to move a lot of people. However, if they wait and tell people when they arrive-or wait for them to discover the beds are unavailable when they get to their rooms exhausted after a day of travel-well, a large percentage of your guests will just suck it up and move on.
mistakes happen to anyone-I’m just not impressed with how they’re handling this one. They can do so much better.
Maybe I missed something, but there were two individual problems.
1) the foldout Murphy bed under the tv malfunctioned on opening night. This has since been resolved.
2) the large Murphy bed that comes out of the wall may have had a malfunction, but this only happened a day or two ago. This has yet to be inspected.
We're making all of these assumptions based on one posters experience, that occurred on the same day (possibly the day after) the second incident. They likely didn't have time to thoroughly inspect or even call all of the guests and arrange alternatives in time on xmas eve.
However, when they did arrive, they did offer to move them into a new resort. I'm also sure if they asked for some compensation they would have gotten it. They chose not to, and that was that. Sure, Disney could have offered them their money back, but you would still hear complaining even if they did. (Not necessarily by the poster, but in general).
People keep saying that Disney didn't offer the core service of a hotel room, a bed. That again is false. They had 3 beds available in the room. One just happened to be on the floor instead of two feet up in the air. I get it was inconvenient and I'd probably be mad too, but let's not exaggerate. Nobody had to sleep on the hardwood floor or standing up. Nobody (in this room anyways) was hurt.
They offered several options to resolve the problem, and they accepted one. How much more can you expect? Everyone keeps saying they could have done more but haven't given a concrete solution other than going back in time and installing the beds properly.