2 years ago, we went Vero for a week. We checked in,received a text with the room number. We unloaded the car pulled the luggage carts to the unit only to find that the Housekeeping had just started cleaning and it would take 1-1/2 hour. It was 3:50 and check in was at 4 pm. So the room would not be ready 5:20 pm.
When we checked in my wife forgot our member card in our
Disney Cruise Lanyard at home. We were told quite clearly we could not receive a discount because we did not have the card. The room card even said DVC member on it,however, we were not members in the eyes the front desk. Disney can make mistakes and we are expected to live with it,however, we are not allowed.
As it turned out, we met the Manager at HH from VB. A few people from VB cover HH vice versa for the holiday party so everyone one from the resort staff can enjoy the holiday party. The VB manager made the mistake of asking if we had ever been. My wife started laughing and walked away. I told them about our experience at VB and how we were treated by the staff regarding the member card. I also had the pleasure of telling him that while we stayed at their resort for the entire week, we did not spend a dime at their resort. We did not buy a t shirt or any gift at the gift shop. We cancelled our dining reservations and found other places off property. We cancelled the cooking demonstration we were going to attend. We made mix drinks and such put them in our Dixie Landings mugs and took,them to the beach or pool. I asked the manager from VB......What did Disney gain from treating me as a non member? He answered correctly.......Nothing!
I believe this is exactly what is going to happen from people who buy a resale. Disney is going to keep telling them they are members and expect customer loyalty. It will not happen. Maybe, they stay on points and go to Universal,Sea World or Busch Gardens. So much for customer loyalty! It will go both ways. I have spoken to the President's Office at DVC and I have stated at how people are disappointed in the discounts members receive.
The agent clearly stated that DVC is a separate entity from Disney and they negotiate on our behalf for the discounts. I guess that was a lie. Telling owners of DVC property they are not a member and not entitled does not breed customer loyalty.......