I dont see that you would be causing a fuss. You asked, got an answer, and want to apply it to a restaurant. The worst thing to happen is that you are told no.
I would do this, only becuase it has always been my impression that they cannot trade up. I still see no reason for you to do this though, you have tried to get clarification.
What have you got to lose, other than perhaps saved CS credits.
I worked on the phones for 10 years, and I am honestly befuddled how a company this large cannot get info straight. We were an overflo for many companies, and a primary outdsource for others, and we somehow were able to get updated information from every company we worked for, get the info to our reps, and then monitor calls to be sure the info provided was accurate.
I have no idea what system DIsney uses to monitor reps, but that survey added at the end of a call dos not cut the mustard, IMO. Yes, they can have an idea how the caller's perception of the call and rep was, but that's it. Accurate info? How woudl a caller knwo if they are satisfied with the information if they have no idea wha tis accurate and what is not.