mine did that, I was able to fix. Took a few minutes of shacking and tapping the medal holding it upside down and a small magnet to get the arm in the right position, but easy to fix.
Mine was like that when I unwrapped it… I couldn’t make it back over to the expo to talk with runners relations but I figured I’m displaying it closed anyway so it didn’t matter
My daughter's was like that as well. As we were leaving the race she was kind of shaking it and like mentioned above the magnet caught it and it fell into place. Next day when she opened it the needle was off again so she had to shake it back into place again.
Just as info, I contacted RunDisney and much to my surprise they got back to me the next day. I should be getting a new medal in the next 6-8 weeks. I made sure to compliment the responder in their surveys.
And my daughter, when I told her what had happened, replied, "Oh, just bring it with you when come down this month. I can probably fix it no problem!"
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