Problems booking lightening lanes?

[sbarisch]

I'm trying to book LL's for the first part of my split stay trip. It won't allow me to book for my check out day. Anyone else having this issue or is this a known issue?

First day booked just fine.

 

[Sweettears]

I had all sorts of trouble securing LLs for my upcoming trip. One of the recommendations suggested uninstalling the app and reinstalling.

Still today when I look at the calendar for LLs in March the dates after the 15th don’t even show up on my iPad. Beginning of April does but not the end of April. Works fine on my phone.

 

[Dave006]

I'm trying to book LL's for the first part of my split stay trip. It won't allow me to book for my check out day. Anyone else having this issue or is this a known issue?

No what specific issue do you have? You should be able to select the day from the calendar, see the 4 parks, and select the LLMP and Continue to see the list of Who's included to select your group.

Dave

 

[Dave006]

Still today when I look at the calendar for LLs in March the dates after the 15th don’t even show up on my iPad. Beginning of April does but not the end of April. Works fine on my phone.

This is a MDE Calendar display issue on iPads, It has been there since July 24th. You can't scroll down to see the second part of the month. Yes it works as designed as on an iPhone.

Dave

 

[scrappinginontario]

Are LLMP related to tickets? E.g if you just have 6 days of tickets, it stops you from buying 7 days of LLMP? Not saying you’ve done this but I know it used to happen when park reservations were required.

 

[Dave006]

Are LLMP related to tickets? E.g if you just have 6 days of tickets, it stops you from buying 7 days of LLMP?

I hope that is not the issue @sbarisch is having since the MDE LLMP purchase process provides a very clear message that the Individual members of their managed or linked Guests are "Not eligible", and under each person's name it states "Need valid admission to this park on the selected day".

Dave

 

[Sweettears]

Are LLMP related to tickets? E.g if you just have 6 days of tickets, it stops you from buying 7 days of LLMP? Not saying you’ve done this but I know it used to happen when park reservations were required.

Still stops you if you try to buy LLs for more days than your ticket. That is unless you skip a park day in the middle.

 

[sbarisch]

No what specific issue do you have? You should be able to select the day from the calendar, see the 4 parks, and select the LLMP and Continue to see the list of Who's included to select your group.

Dave

I could only book day one for our trip. Following days would allow me to choose the day, our party (and yes, only choosing eligible members), choose rides and set times. When I clicked on continue to get to the payment page, I repeatedly got an error message and couldn't purchase. I tried closing the app and trying again, clearing the cache, even uninstalled and reinstalled MDE, to no avail. Had to call Disney help. They couldn't fix my app issue, but did finish booking LL's.

Have 5 day tickets and do have park reservations set (military tickets that still require them).

 

[Dave006]

When I clicked on continue to get to the payment page, I repeatedly got an error message and couldn't purchase. I tried closing the app and trying again, clearing the cache, even uninstalled and reinstalled MDE, to no avail. Had to call Disney help.

OK, thanks for the update and I am glad that the CM was able to complete your LL purchases. If you got to the payment page there was a communication issue to the Disney payment back-end system. Do you happen to have your Error message that was displayed?

There is noting wrong in the MDE app on your smartphone. That's why you or the Disney CM(s) could not get past the issue. Did you happen to try both Wi-Fi and Cellular connections? For other guests reading this, switching between Wi-Fi, and a Cellular connect often gets past this payment processing issue.

Dave

 

[sbarisch]

OK, thanks for the update and I am glad that the CM was able to complete your LL purchases. If you got to the payment page there was a communication issue to the Disney payment back-end system. Do you happen to have your Error message that was displayed?

There is noting wrong in the MDE app on your smartphone. That's why you or the Disney CM(s) could not get past the issue. Did you happen to try both Wi-Fi and Cellular connections? For other guests reading this, switching between Wi-Fi, and a Cellular connect often gets past this payment processing issue.

Dave

I did try both cell and wifi, which didn't help either. I didn't screenshot the error message but it came up on what should have been the payment page and was very brief. Something like "There was an error in accessing information" (verbiage not exact) and had a "Refresh" option that didn't help either.