We had a great week at OKW (19th-24th). We had a fabulous ground floor one bedroom villa in building 64. I loved that we were able to stay in a unit that hadn’t been renovated yet, so we had one last stay in the “old” rooms.
We had two minor issues during our trip. One was our arrival night. At 11:00 PM, someone from housekeeping knocked, said “housekeeping,” and then keyed into our villa, scaring the crap out of my mom and sister who were sleeping on the pull out. Luckily we had the door bolted so he/she couldn’t come in all the way. Was this one of those security checks? At 11:00 at night?! The next day I stopped by the front desk and just let them know that we have small children with us and go to bed by 9 or 10. They apologized and said all room checks were to be done earlier and assured us it wouldn’t happen again.
Our other hiccup was 3 day later on Friday morning. There were extra magic hours at the magic kingdom, so we got to the hospitality house at 6:55 am for an 8 am opening. I’ve stayed at OKW many times at various times of year and I’ve never had trouble getting on a bus at the HH an hour before opening. I guess a lot of people had the same idea because at 7:55 we were still waiting for a bus and a large crowd had formed with us - a crowd that was getting angrier by the minute. After multiple people went to the front desk to let them know what was happening, by 8:00, a cast member came out to take room numbers at the same time a bus (with space) was finally arriving. We were given 3 bonus fast passes to be used at the magic kingdom that day with no restrictions. That was awesome, and honestly better than extra magic hours. My 4 year old got a couple bonus rides on mine train and was thrilled.
That afternoon we came home to a gift bag from OKW with two Mickey and Minnie stuffed animals and bunch of treats from the gift shop. It was my first experience with Disney handling a problem, and it was really nice, if not over the top. The question is, which “issue” was the gift bag in response to? Was it an “I’m sorry we tried to come into your room late and night and scared you” gift bag, or an “I’m sorry you missed extra magic hours” bag?
I’d love to send an email to the resort just thanking them for handling things in such a generous manner. Anyone know where I would direct such a comment?