Here’s something that might be helpful to the group for the future:
Our original plan was to go to HS on Friday (which we did), and to Epcot on Monday (which we couldn’t do because I got sick). Toward that end, we bought two day, one park/day tickets at Shades of Green (the Magic Your Way tickets). DH is no longer military, but we’re allowed to stay at SoG and buy tickets there during the months of September and January. Since the savings was $100+ over buying from Disney directly, we made the trek over there on arrival day, Thursday. (Side note, the woman at the window before us was coughing like crazy, and not wearing a mask).
Anyway…those tickets are slightly different than the Disney date-based ones in that they still require a park reservation, so I immediately made those after we bought the tickets and I linked them to
MDE. The expiration date was for sometime in January, 2026.
What I didn’t think about was that using day one of the two-day ticket changed the expiration date of the tickets. When I got sick, I cancelled our park reservation for Epcot, and our ADR at Spice Road Table, assuming no problem, we’ll just have park tickets to use on another trip. When I looked on MDE however, the expiration date showed as January 24, 2025.
I called Disney and explained that they didn’t want me in the park that day, and asked for help with extending the expiration date. I got sent to another person, put on hold for a long while, and she came back with two options:
1. Go back to SoG and ask them to help.
2. Go to Guest Services at the International Gateway and ask for their help.
The “help” she was suggesting was to pay for two more days and turn them into a different type of ticket with a date that would last until the end of this year. Normally, this would be fine, as we go fairly often, but this year already has a lot of travel and I wasn’t sure when we’d be back.
We were moving to Beach Club for our final day, so after a trip to the drugstore for medicine, we checked in and asked the concierge if they could help. They also said ask the GS people at the International Gateway. That was about the limit of my endurance, but since I was masked and upright, we went down there.
The point of what has become a very long story is this—Disney tickets never lose value, no matter what type they are or where you bought them or
what the expiration date says. There is now a note in my account that says when we request it at guest services, we will be issued two “complimentary” one day park tickets, and I have a reference number to show them if needed. The phone people don’t have the authority to do it, but the GS people do.