Magic Band question

We use Bitbelt holders too - both adults and kids. Have yet to lose or have a band fall off yet...
We use the “Passholder” slider which looks similar to Bitbelt holder. DS lost his magic band at WL, luckily it was returned to him the same day.
 
Always had issues with using a phone. I also had some issues last stay with MBs. I had to deactivate and reactivate a few times. I had multiple MBs linked so maybe that was the issue. CM at front desk tried resetting, but seemed to only make matters worse. Guess it's hit or miss.
 

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