JetBlue Seating Chart Unavailable?

[SomePixiedust]

Has anyone else been having trouble with JetBlue's site? For several days now, every time I look for flights, the seating chart shows X's in every single seat on every flight. I've tried different devices, different browsers etc. All the same result.

 

[emmabelle]

it's been like that for at least two weeks and I'm not happy.

I also can't use my travel bank online for the $5.60 fee when I use my points. I have to call which takes a lifetime...

 

[SomePixiedust]

Wonderful I haven’t even gotten that far and I also have travel bank credits

 

[Mle8308]

it's been like that for at least two weeks and I'm not happy.

I also can't use my travel bank online for the $5.60 fee when I use my points. I have to call which takes a lifetime...

I booked a flight last Sunday (3/5) and was able to choose my seats.

 

[holyrita]

Nvm!

 

[rlk]

Has anyone else been having trouble with JetBlue's site? For several days now, every time I look for flights, the seating chart shows X's in every single seat on every flight. I've tried different devices, different browsers etc. All the same result.

I booked a Jet Blue flight this week and was able to choose my seat.

 

[SomePixiedust]

I booked a Jet Blue flight this week and was able to choose my seat.

Were you able to view the available seats prior to starting the booking process? Usually you can see the seating chart for each flight but they are all showing X's on them. Im sure if I started the booking process I could pick the seats but I usually choose the flights based on seat availability for seating arrangement purposes. If I can't get the seats that work for us, I choose a different flight.

 

[rlk]

Were you able to view the available seats prior to starting the booking process? Usually you can see the seating chart for each flight but they are all showing X's on them. Im sure if I started the booking process I could pick the seats but I usually choose the flights based on seat availability for seating arrangement purposes. If I can't get the seats that work for us, I choose a different flight.

It was after I started the booking process.

 

[jujubiee4]

Their IT is as bad as Disneys or even worse. When the site is acting up.....I go through these
motions. If i can't book on my laptop I try my phone or Chrome...Firefox etc. One of them usually
works. A few months ago none of those worked and then I got my tablet out for something and tried
and it worked!

 

[SomePixiedust]

I’ve tried phone, tablet, desktop, chrome , Firefox etc. it’s the same on all of them

 

[Mle8308]

I think they may have changed that option so you can only see seats once in the booking process. I booked a flight about 10 days ago (for a flight in September) and went to look for it online, it was not showing up. I then looked it up using my confirmation code and guess what? It was cancelled and rebooked for the next day! No email or call to let me know. So I used the chat feature to rebook the flight (different airport, was Providence, now Boston, but about the same time) and I mentioned to the person I could not see the seating chart. I wanted to see how many open seats there were to try and gauge if this flight would be cancelled at a later time, too. He said I wouldn't be able to see it until I was in the booking process. Who knows? I was not happy they didn't even bother to email me about the change, it was not like it was an hour or two, it was a different day!

 

[Jimsig]

....I booked a flight about 10 days ago (for a flight in September) and went to look for it online, it was not showing up. I then looked it up using my confirmation code and guess what? It was cancelled and rebooked for the next day! No email or call to let me know. ....

The airlines usually start with the closest flight cancelations and work out from there so sometimes it takes a few days or longer to contact you after they cancel a flight. They do it to spread out the number of calls they will get from people who need to change their flights from what the airline assigned, especially if it is part of a larger schedule readjustment. They want to rebook those with the closest travel days first as the inventory is probably already lower. Say they cancel a 1p from BOS to MCO starting in July until October. That one flight time may have hundreds or thousands of people booked on it. Multiply that by say 100 other flights they may have cancelled and you are talking a ton of people trying to change their flights all at once and the airline gets overwhelmed and wait times shoot up making people angry. Most people won't check their flights once booked. They get that email about a change and figure it just changed and are none the wiser that it actually changed days or even a couple week before.

I once noticed a big flight change but didn't have the time to call until the next day. The next morning I got the email saying my flights had changed before I had a chance to call. Another time I noticed my flight times had changed by 10min and didn't get an email until about a week later.

It's lousy they don't let you know right away but I understand why they don't.

 

[Mle8308]

The airlines usually start with the closest flight cancelations and work out from there so sometimes it takes a few days or longer to contact you after they cancel a flight. They do it to spread out the number of calls they will get from people who need to change their flights from what the airline assigned, especially if it is part of a larger schedule readjustment. They want to rebook those with the closest travel days first as the inventory is probably already lower Say they cancel a 1p from BOS to MCO starting in July until October. That one flight time may have hundreds or thousands of people booked on it. Multiply that by say 100 other flights they may have cancelled and you are talking a ton of people trying to change their flights all at once and the airline gets overwhelmed and wait times shoot up making people angry. Most people won't check their flights once booked. They get that email about a change and figure it just changed and are none the wiser that it actually changed days or even a couple week before.

I once noticed a big flight change but didn't have the time to call until the next day. The next morning I got the email saying my flights had changed before I had a chance to call. Another time I noticed my flight times had changed by 10min and didn't get an email until about a week later.

It's lousy they don't let you know right away but I understand why they don't.

I agree for the most part, but the change wasn't an hour or two, it was to a different day. And the rep I chatted with to rebook said it happened "a few days ago", he wouldn't say exactly when. Even if it results in longer wait times, they should notify people when it happens.

 

[Summertime]

For work I need to book many JetBlue flights and for some schedules even though you are booking a JetBlue flight - it's really an American Airlines flight. Look to see if it says something like "JetBlue 5087 Operated by American Airlines". So it's really AA you are flying so double check that. If that's the case - you can't pick your seat during booking.

 

[rlk]

For work I need to book many JetBlue flights and for some schedules even though you are booking a JetBlue flight - it's really an American Airlines flight. Look to see if it says something like "JetBlue 5087 Operated by American Airlines". So it's really AA you are flying so double check that. If that's the case - you can't pick your seat during booking.

Whenever I come across this, I try to book the flight directly with American Airlines.

 

[js]

I just booked JetBlue flights today and had the same xxxs. I was only able to look at seats and chose once I started the booking process.

 

[SomePixiedust]

I just did a chat on the JetBlue website and they said that this is a known issue and that the IT dept is working on it with no timeframe as to when it will be fixed. It's just very inconvenient to not know if seats are available together until after you are in the middle of the booking process. I don't want to have to cancel and redo each time it comes to seat selection..... first world problems!

 

[SomePixiedust]

It’s back up and running! Was able to view seats prior to booking this morning