Heads up for recent resale buyers

[disneylandtour]

I would be curious to see what it looks like if one applies an inflation adjusted price per point to those sales.

https://*******.com/dvc-information/financial/history-of-dvc-direct-sales-price/

I think Aulani is the only resort that is offered for regular direct sale through the years I mentioned. In 2017, it was $185 per point, without incentives. Inflation from 2017 to 2025 was 23%. This would make the 2017 price, adjusted for inflation $227.55 in today's dollars. Points there are presently $235 (before incentives). So they're a little higher than inflation, but not wildly so. It's a reasonable comparison. Products are up, sales are down, price is slightly higher (about 3%) over inflation.

 

[Mirabell Rose]

So this thread started with ‘a number of people reported’. I don’t see that as a policy change that calling won’t allow loading points on that call.

There is talk of some ‘line’ and people jumping it. Is there any confirmation that the staff assigned to this task absolutely work some ‘line’. How is the line formed? By the date and time of the closing? By the batch as it comes from each closing title company? By what sits on the top of the pile of paperwork on the staff’s desk? By which brokers call to inquire? Well, there’s not a real line and we don’t know how the workflow order forms. So why are people upset that calling is line jumping? Maybe it’s a free Lightning Lane since anyone can call and it doesn’t cost a daily fee.

Resale is more work to set up than direct. Really? Moving from one setup account to another for those who already are owners is more work??? We don’t know how much work either is, so how can we say one is more work.

And, resale buyers do pay DVC. They pay dues just like all other DVC members. DVC agrees with direct sales to service a timeshare contract for the life of it - no matter how many changes of owners it has. Let’s consider also that when someone sells because they can’t afford the dues anymore, they save the costs of collections and/or bad debt for DVC.

All members deserve ‘magical’ customer service, in Disney’s words. This means loading contracts and points within 48 business hours of closing. We are not wrong to expect this.

 

[Brian Noble]

The obvious way to do this is to have a list of people who need points loaded. The obvious way to add people to that list is to put them at the bottom of it. The obvious way to take people off the list is to take them off the top of it.

This is not rocket science.

The idea that "well, we don't know there is a line so you can't jump the line we don't know is there" is...well, it's something.

 

[goofytiggerfan]

You can argue whatever you want, but to this point you have not paid DVC a dime and are not entitled to any special treatment. I’m not trying to be harsh or argumentative…. it’s just the facts of buying resale.

I hope your points get loaded soon.

I would think we paid them dues for current year points or past year points based on the contract. So technically yes we did pay them even if it’s reimbursed to the owner don’t you think?

 

[Jimmy Geppetto]

So this thread started with ‘a number of people reported’. I don’t see that as a policy change that calling won’t allow loading points on that call.

There is talk of some ‘line’ and people jumping it. Is there any confirmation that the staff assigned to this task absolutely work some ‘line’. How is the line formed? By the date and time of the closing? By the batch as it comes from each closing title company? By what sits on the top of the pile of paperwork on the staff’s desk? By which brokers call to inquire? Well, there’s not a real line and we don’t know how the workflow order forms. So why are people upset that calling is line jumping? Maybe it’s a free Lightning Lane since anyone can call and it doesn’t cost a daily fee.

Resale is more work to set up than direct. Really? Moving from one setup account to another for those who already are owners is more work??? We don’t know how much work either is, so how can we say one is more work.

And, resale buyers do pay DVC. They pay dues just like all other DVC members. DVC agrees with direct sales to service a timeshare contract for the life of it - no matter how many changes of owners it has. Let’s consider also that when someone sells because they can’t afford the dues anymore, they save the costs of collections and/or bad debt for DVC.

All members deserve ‘magical’ customer service, in Disney’s words. This means loading contracts and points within 48 business hours of closing. We are not wrong to expect this.

I want direct Poly points at $150pp and am not wrong to expect it.

 

[AstroBlasters]

I would think we paid them dues for current year points or past year points based on the contract. So technically yes we did pay them even if it’s reimbursed to the owner don’t you think?

And they will process things…. apparently just not let people jump the line by calling or chatting with MS until they find someone who will let them move ahead of other resale contracts.

 

[Mirabell Rose]

The obvious way to do this is to have a list of people who need points loaded. The obvious way to add people to that list is to put them at the bottom of it. The obvious way to take people off the list is to take them off the top of it.

This is not rocket science.

The idea that "well, we don't know there is a line so you can't jump the line we don't know is there" is...well, it's something.

Title companies conduct closings. Closing documents are then sent to DVC. The rest happens internally. I don’t see anything obvious about a process none of us have a part in. I only care that I receive the ‘magical’ customer service that Disney says is its standard. I am fine with any other members that call Disney out on this by dialing the phone to member services to request the Magic. We aren’t in a ‘line’ or ‘Que’ or ‘list’ in a spot we ‘deserve’ that other people are taking from us. We deserve magical customer service when we purchase - direct or resale.

 

[AstroBlasters]

Title companies conduct closings. Closing documents are then sent to DVC. The rest happens internally. I don’t see anything obvious about a process none of us have a part in. I only care that I receive the ‘magical’ customer service that Disney says is its standard. I am fine with any other members that call Disney out on this by dialing the phone to member services to request the Magic. We aren’t in a ‘line’ or ‘Que’ or ‘list’ in a spot we ‘deserve’ that other people are taking from us. We deserve magical customer service when we purchase - direct or resale.

Unfortunately, there are no Fairy Godmothers working at Disney…. just people….and I’m
sure they feel overworked and understaffed just like every other person who works in America…. so, they will get to it in the order it was received.

Would it be great if this was all magically done digitally and instantly…. yes! Do they have a financial incentive to make that happen for resale…. no. In fact… they have a financial incentive to make it slow so that buying direct feels instantaneous.

 

[tx911]

And they will process things…. apparently just not let people jump the line by calling or chatting with MS until they find someone who will let them move ahead of other resale contracts.

Exactly! It's almost like someone is doing something not expressly against the rules to gain an advantage over someone who is following the intent of the rules

 

[Mirabell Rose]

Unfortunately, there are no Fairy Godmothers working at Disney…. just people….and I’m
sure they feel overworked and understaffed just like every other person who works in America…. so, they will get to it in the order it was received.

Would it be great if this was all magically done digitally and instantly…. yes! Do they have a financial incentive to make that happen for resale…. no. In fact… they have a financial incentive to make it slow so that buying direct feels instantaneous.

I question that the slowness of adding points resale has any significant deterrent to direct sales. People buy resale over direct due to price.

I also push back on this notion that Disney has a line for point loading. We are not waiting for a set number of seats for a ride that cycles for a set time. Adequate staffing and processes to provide the level of customer service you promised are up to Disney. We ought to applaud members who call Disney on their failure to meet this promise, not shame them. The shame belongs to Disney, and if people stopped attacking other DVCers and instead demanded DVC provide ‘magical’ customer service, we would all stand a chance of quicker point loads.

 

[AstroBlasters]

I question that the slowness of adding points resale has any significant deterrent to direct sales. People buy resale over direct due to price.

I also push back on this notion that Disney has a line for point loading. We are not waiting for a set number of seats for a ride that cycles for a set time. Adequate staffing and processes to provide the level of customer service you promised are up to Disney. We ought to applaud members who call Disney on their failure to meet this promise, not shame them. The shame belongs to Disney, and if people stopped attacking other DVCers and instead demanded DVC provide ‘magical’ customer service, we would all stand a chance of quicker point loads.

It’s not realistic for a large corporation to spend money to hire, train, staff, and pay salary and benefits & purchase new systems for something that doesn’t make them any additional revenue.

It is not in their financial interest to make the resale process any easier.

There is nothing to “demand” because there is no “promise” of “magical customer service” with regards to purchasing DVC resale.

 

[ocdb8r1]

Just to keep things in perspective, Marriot Vacation Club is presently taking 90+ days to register resale purchases in their system (enabling you to use your points or deeded week) after they receive confirmation of the deed recording. I'm not saying that's ok or acceptable, just pointing out that we don't have it that bad with DVC even if we have to wait a few weeks for points to load.

 

[Mirabell Rose]

It’s not realistic for a large corporation to spend money to hire, train, staff, and pay salary and benefits & purchase new systems for something that doesn’t make them any additional revenue.

It is not in their financial interest to make the resale process any easier.

There is nothing to “demand” because there is no “promise” of “magical customer service” with regards to purchasing DVC resale.

It is realistic. DVC is paid by the owners via their dues. This is revenue. Disney prides itself on top notch customer service and puts it out there to differentiate themselves from the competition - a promise corporate wide. If you are content to let them offer services below that standard, so be it.

 

[Mirabell Rose]

Just to keep things in perspective, Marriot Vacation Club is presently taking 90+ days to register resale purchases in their system (enabling you to use your points or deeded week) after they receive confirmation of the deed recording. I'm not saying that's ok or acceptable, just pointing out that we don't have it that bad with DVC even if we have to wait a few weeks for points to load.

So because another company has worse customer service doesn’t excuse poor customer service on Disney’s part.

The villain here is not those who call for the customer service level that Disney claims.

 

[dvc lover 1970]

It has always been random. I purchased a resale c9ntract and had points loaded the next day, and another contract was over three weeks. It really is random

 

[AstroBlasters]

It is realistic. DVC is paid by the owners via their dues. This is revenue. Disney prides itself on top notch customer service and puts it out there to differentiate themselves from the competition - a promise corporate wide. If you are content to let them offer services below that standard, so be it.

Well… feel free to recommend raising everyone’s dues so that they can hire more people to process resale contracts more quickly at one of the upcoming condo association meetings.

 

[ocdb8r1]

So because another company has worse customer service doesn’t excuse poor customer service on Disney’s part.

The villain here is not those who call for the customer service level that Disney claims.

I didn't say it excused it, I said it put things into perspective.

Exactly what customer service level does Disney claim or commit to as regards to a timeframe for activating DVC resale contracts? I've never seen them say anything on this. What exactly makes the current timeline "poor"?

 

[Sandisw]

Title companies conduct closings. Closing documents are then sent to DVC. The rest happens internally. I don’t see anything obvious about a process none of us have a part in. I only care that I receive the ‘magical’ customer service that Disney says is its standard. I am fine with any other members that call Disney out on this by dialing the phone to member services to request the Magic. We aren’t in a ‘line’ or ‘Que’ or ‘list’ in a spot we ‘deserve’ that other people are taking from us. We deserve magical customer service when we purchase - direct or resale.

Based on what people have been told who have asked about the process, we have indeed been told they go in order

The back office for MS ths adds the points do them in the order that MA sends them and MA send them within 24 hours of loading the contract

So, based on that, the explanation is that they will get them when it’s your turn. Calling or chatting means some CM contacted the back office to ask if they could load them immediately which means getting them faster than if one doesn’t call.

Obviously it’s up to MS and if they want to do it for owners, they get to do it.

Since points gets loaded without someone calling, then it’s logical that calling does indeed speed up the process.

I don’t begrudge anyone who tries…I certainly did.. but we can’t pretend that it’s not getting it faster than other resale owners who didn’t call.

Regsrdless, it’s an inconsistent process even for those who do call because some CMS are willing to contact the back office and some are not.

And why maybe there were reports that more CMs are telling owners they need to wait.

Plus, the info given to resale buyers has always been it can take a week to 10 days to get the points loaded and AFAIK, most pretty much get their points in the expected timeframe….unless they call and get lucky.

 

[aster9]

Trying to get my points this week so I could book with points expiring Feb 1st next year, both chats I was told they could only help get my points if I was going to book right then. I was also told the current time to get points is 4 to 6 weeks. The first time was a day before the window opened for what I wanted, so they told me to ask again the next day. The second time I explained that the room I was trying to book kept going to waitlist only early in the morning, and then they were able to load my points.
I also think I got lucky with timing there because when I checked before starting my second chat the first two days I wanted were both still waitlist only, but when they loaded my points they were able to get me a reservation for the whole thing(I had it waitlisted on my profile).

 

[Potigant]

I was able to chat and get points loaded on 2/21 for a SSR contract that showed up on my dashboard about a week earlier. The agent said it could take til the end of the business day but when I checked an hour later they were loaded.