Has Anyone Tried to Use Points from Their Resale Contract to Book at Restricted Resorts (Riviera, Fort Wilderness, etc.)?

[JackosinDIS]

Was this all from the update on Wednesday or whatever it is? This seems like a really big deal, especially since you know like @JackosinDIS said the average user has no idea what's going on or that they weren't supposed to book a resale restricted resort with their resale points bought after 2019. I noticed the system also isn't showing my 2025 use year since I've already used all of the points in this year. Normally it would indicate we're still in the 2025 use year and have a 0 on it but hrm..

You're going to get people complaining that they wouldn't have switched if they knew they couldn't book RIV and etc. and now they're missing dates or even worse there's a hole in the middle of their stay and now nothing's available by the time they fix it..

I also can't wait for the lack of communication from DVC

Yes all from the updates last week!

I’m surprised they haven’t rolled out another update yet to try and fix things… surely they are aware of the problems. Like you say, this has the potential to cause big issues with bookings - especially if people are given the option to use resale contracts for restricted resorts (although I believe you would only have the option to book those if you also have non-restricted points in your membership).

Some people could quite legitimately say that they didn’t realise those points could not be used, when the system is giving the option to do so.

This, coupled with the inability to modify in some cases, the missing contracts where all points have been used, and the snail-pace booking system is just a massive shambles.

 

[Genie+]

It’s also weird the DVC site is leaving me logged in. Usually after about 15 minutes without activity it makes me sign back in if making a booking. I haven’t been on the DVC site since yesterday and now it’s letting me go through all of the booking steps without needing to sign back in.

 

[intamin]

Yes all from the updates last week!

I’m surprised they haven’t rolled out another update yet to try and fix things… surely they are aware of the problems. Like you say, this has the potential to cause big issues with bookings - especially if people are given the option to use resale contracts for restricted resorts (although I believe you would only have the option to book those if you also have non-restricted points in your membership).

Some people could quite legitimately say that they didn’t realise those points could not be used, when the system is giving the option to do so.

This, coupled with the inability to modify in some cases, the missing contracts where all points have been used, and the snail-pace booking system is just a massive shambles.

This gives me Grand Cal vibes when a whole bunch of availability opened up for VGC out of nowhere a couple years back and then they were like oops sorry you weren't supposed to be able to book that. We don't actually have that much availability after people had already booked flights and made travel arrangements.

At the very least send out a PSA saying that there is a known system issue that is allowing resale points to be able to book resale restricted resorts but of course that's too much to ask from DVC lol

 

[Sandisw]

Yes all from the updates last week!

I’m surprised they haven’t rolled out another update yet to try and fix things… surely they are aware of the problems. Like you say, this has the potential to cause big issues with bookings - especially if people are given the option to use resale contracts for restricted resorts (although I believe you would only have the option to book those if you also have non-restricted points in your membership).

Some people could quite legitimately say that they didn’t realise those points could not be used, when the system is giving the option to do so.

This, coupled with the inability to modify in some cases, the missing contracts where all points have been used, and the snail-pace booking system is just a massive shambles.

I can report that resale RIv can not be used anywhere else. So, whatever happened, it hasn’t impacted that contract.

 

[DonMacGregor]

At the very least send out a PSA saying that there is a known system issue that is allowing resale points to be able to book resale restricted resorts but of course that's too much to ask from DVC lol

The second they did that, they’d have the whole system swamped with people trying to do that very thing.

“Hey, you know that one thing that you can’t do with restricted points, that is the biggest complaint made by members, and the most hated change to DVC point use in history? Well, here’s a heads-up that our system is allowing you to do it right now, so please don’t”.

 

[Tatebeck]

I can report that resale RIv can not be used anywhere else. So, whatever happened, it hasn’t impacted that contract.

Yeah they definitely didn't just drop ALL restrictions. Likely a system glitch. I noticed last night while testing that not all of my contracts showed up as options to book the restricted resorts, just some did

 

[DL1WDW2]

Just completed a Riviera reservation with Member Service Assistance.
Seems they are explaining a different look with updates as the reason for my confusion .
I thought maybe it was because I was trying to use up my OTU points/ Member Magic Beyond . I only had 2 points left and 13 currently available but it still wanted me to Borrow from 2026 .
I keep double checking to make sure it is correct cause I feel the system already glitched once with a previous booking and I did borrow points that they will not return now with that transaction . I guess it is “ my mistake” .
I tried to get them to see it from my point of view but Why would I borrow when I had 13 points to use ?

 

[davidhr]

I

Maybe it has to do with the big mess currently going on?

As I said, I have all the resorts I have owned under my membership showing as home resorts when I no longer own contracts at those resorts.

Same is happening to me. There’s definitely something wrong with the system since the last update.

 

[davidhr]

Since the updates this week. Pretty weird that your restricted contract is showing an option to book.

That’s why my guess is that this is related because my dashboard doesn’t show my June or Aug 2024 UY because they have not points.

As soon as a contract gets to 0 for a UY it doesn’t show up in the point summary anymore for that UY. Pretty messed up. Disney IT doing what it does best!

 

[AstroBlasters]

I’m going to throw out a highly unlikely conspiracy theory that this is a way to improve occupancy at the restricted resorts due to a reduction in travel from international visitors.

Fill up the newer restricted resorts with current DVC members (who might also buy more points) that are more expensive for Disney to rent via cash and open up capacity at the older resorts with a lower cash price to make the trip more affordable for domestic travel….

This way you also can keep the rack rate artificially high at the restricted resorts to make the DVC point purchase look better in comparison….

I was listening to a podcast today that said adjusted for inflation the special being run for the value resorts in June/July is close to what was being charged in the Spring of 2009… so… that tells you what Disney is seeing with occupancy right now….

 

[juliebee]

I was listening to a podcast today that said adjusted for inflation the special being runs for the value resorts in June/July is close to what was being charged in the Spring of 2009… so… that tells you what Disney is seeing with occupancy right now….

oh 2009... best vacay ever. Poly club level theme park view (before the eyesore bungalows) with dining and tickets... it was buy 3 nights get 5 free.

 

[Sandisw]

I’m going to throw out a highly unlikely conspiracy theory that this is a way to improve occupancy at the restricted resorts due to a reduction in travel from international visitors.

Fill up the newer restricted resorts with current DVC members (who might also buy more points) that are more expensive for Disney to rent via cash and open up capacity at the older resorts with a lower cash price to make the trip more affordable for domestic travel….

This way you also can keep the rack rate artificially high at the restricted resorts to make the DVC point purchase look better in comparison….

I was listening to a podcast today that said adjusted for inflation the special being runs for the value resorts in June/July is close to what was being charged in the Spring of 2009… so… that tells you what Disney is seeing with occupancy right now….

They can’t just change the rules without officially changing the rules.

So, they do have the ability to remove restrictions but they have actually update the documents to do so…if not, it’s a violation of my DVC resort agreement as a RIV owner, which specifically states that resale points since 2019 are restricted.

And, don’t flame me, but yes, I have contacted DVC that it’s a concern for me.

 

[intamin]

They can’t just change the rules without officially changing the rules.

So, they do have the ability to remove restrictions but they have actually update the documents to do so…if not, it’s a violation of my DVC resort agreement as a RIV owner, which specifically states that resale points since 2019 are restricted.

And, don’t flame me, but yes, I have contacted DVC that it’s a concern for me.

I'm about to use my filthy resale points at my direct home resort! Kidding.

But in all seriousness, it IS a real issue. If resale restricted resorts like RIV are booked with resale points, that locks out the owners of RIV resale from potentially being able to use their own points since they still can't use them at other resorts and etc. The same with VDH and CFW as well obviously.

Disney IT never ceases to amaze me for all the wrong reasons.

 

[AstroBlasters]

They can’t just change the rules without officially changing the rules.

So, they do have the ability to remove restrictions but they have actually update the documents to do so…if not, it’s a violation of my DVC resort agreement as a RIV owner, which specifically states that resale points since 2019 are restricted.

And, don’t flame me, but yes, I have contacted DVC that it’s a concern for me.

This is why it may be good not to post everything on message boards….. “Excuse me, DVC…You need to keep those dirty non-grandfathered resale points away from my resort!” “Shoo now… shoo!”

 

[davidhr]

I’m going to throw out a highly unlikely conspiracy theory that this is a way to improve occupancy at the restricted resorts due to a reduction in travel from international visitors.

Fill up the newer restricted resorts with current DVC members (who might also buy more points) that are more expensive for Disney to rent via cash and open up capacity at the older resorts with a lower cash price to make the trip more affordable for domestic travel….

This way you also can keep the rack rate artificially high at the restricted resorts to make the DVC point purchase look better in comparison….

I was listening to a podcast today that said adjusted for inflation the special being runs for the value resorts in June/July is close to what was being charged in the Spring of 2009… so… that tells you what Disney is seeing with occupancy right now….

As you mentioned, highly unlikely. Right now you have to borrow points to be able to do it. To me it seems like an unintended consequence.

Are they preparing the system to do it in the not so far future? Not so crazy.

 

[Sandisw]

This is why it may be good not to post everything on message boards….. “Excuse me, DVC…You need to keep those dirty non-grandfathered resale points away from my resort!” “Shoo now… shoo!”

Nothing to do with being resale owners and there isn’t a need to make a comment implying that.

The point is that if you are changing rules, then they need to do it the way they are required to.

I mean, isn’t that why owners called them on the lock off issue? Because they believed DVC couldn’t do that.

Same with this….if they want to remove restrictions, they can….just want to be sure that if they are, they have followed the correct path.

However, I think this is a big glitch and not something intentional. But, to be fair, I have other concerns about my account so the email was primarily for that reason.

 

[AstroBlasters]

I mean../.

Nothing to do with being resale owners and there isn’t a need to make a comment implying that.

The point is that if you are changing rules, then they need to do it the way they are required to.

I mean, isn’t that why owners called them on the lock off issue? Because they believed DVC couldn’t do that.

Same with this….if they want to remove restrictions, they can….just want to be sure that if they are, they have followed the correct path.

However, I think this is a big glitch and not something intentional.

I mean…. you did specifically call Disney because you don’t want non-grandfathered resale point owners to be able to use the points at your resort….. right?

There is no way they are changing the rules writ large…. but if there was a temporary “opsie” to where some more resale points are seen as grandfathered….

Once again, just a silly very unlikely conspiracy theory…. and I agree that we don’t actually want Disney to be able to not follow the terms of the contract we signed….

 

[PolyRob]

However, I think this is a big glitch and not something intentional.

Since there are so many reports of "ghost" contracts showing that have been sold off years ago I am thinking the system isn't able to recognize the sale/contract date properly on resale contracts so it's not locking anything post 2019 from these restricted resorts.

 

[Sandisw]

I mean../.

I mean…. you did specifically call Disney because you don’t want non-grandfathered resale point owners to be able to use the points at your resort….. right?

There is no way they are changing the rules writ large…. but if there was a temporary “opsie” to where some more resale points are seen as grandfathered….

Once again, just a silly very unlikely conspiracy theory…. and I agree that we don’t actually want Disney to be able to not follow the terms of the contract we signed….

No, I emailed them about concerns with what is happening with my account but added that there seems have been a change to the system and want to know if it is an oopsie or a change.

Because if it is a change, I’d like to know if it’s going to trickle down to my points at RIV and where to get update documents.

Your post implied that I have an issue with resale owners and I dont. But I do take it serious that DVC not be allowed to simply do things it wants without doing it the right way.

Would you expect people be okay if the system was allowing non home resort points to book during the home resort period right now as an oopsie?

I wouldn’t and my guess is that many would be reaching out if that was the glitch.

ETA: If my resale RIV points were all of a sudden unrestricted, I would have reached out to them to ask this exact same thing.

 

[Sandisw]

Since there are so many reports of "ghost" contracts showing that have been sold off years ago I am thinking the system isn't able to recognize the sale/contract date properly on resale contracts so it's not locking anything post 2019 from these restricted resorts.

You are right which is what prompted my email to them because I have all these contracts there that I don’t own, and missing current UY info for two of the ones I do.