Disney's YACHT & BEACH CLUB RESORTS Information & Questions

[closetmickey]

Has anyone had any luck selecting room requests with the online check-in lately? I'm not seeing any options for our upcoming BC trip. Thanks!

It was back up for a bit about a week ago. I must have been lucky as it sounds like that was very short lived!

 

[wdwlver]

It was back up for a bit about a week ago. I must have been lucky as it sounds like that was very short lived!

I thought I had gotten lucky too as I was able to add requests about a week ago. Just checked now and of course they’re gone.

 

[natebenma]

Today is my 32nd wedding anniversary but it is not the only meaningful anniversary I am recognizing today.


10 years ago, I joined the DISBoards. Never in a million years did I realize the impact that would have on my life! The people I have met through a shared love of the Disney World empire and the Beach and Yacht Club resort in particular, have become treasured, life-long friends. I have had the pleasure of meeting many of you IRL- at WDW of course but also in Disneyland, on a cruise ship, in Washington DC and here in Massachusetts. I look forward to meeting so many more of you in the coming years.


Together we have laughed, we have mourned, we have shared secrets and we have vanquished trolls.


Lifting a Sunken Treasure in friendship to my partners in Disney crimes, misdemeanors and antics.


You know the drill… I don’t want to clutter up this thread with 3 pages of sappy messages. If you are so inclined to want to mark this occasion, hit this post with a “like” and I will know that you are celebrating along with me.

 

[natebenma]

Page 1268-1270

Hi all! Can anyone tell me if all the rooms at the Yacht club have been refurbished? We are arming the end of October and have seen some room pictures online of garden view rooms with carpeting and some with dark hardwood floors and furniture. The second was quite nice looking! Just wondering!

back!

Yes, all rooms at the Yacht Club have been refurbished and have the hardwood floors and dark, nautical furniture.

Let us know when you book the trip.

Returning back to our home away from home to celebrate my son’s 18th Birthday! We’ll be at YC CL Aug 3-6, then going on the Disney Dream Aug 6-10 and winding up the week AKL CL Aug 10-11.

back!

Wow! That is a fantastic trip!

I'll add you to the list.

I’m going to the Yacht Club for the first time in October. Are all of the King bedrooms (garden view) connecting rooms? As two adults I’d prefer one king rather than two queen beds, but not if we are risking increased noise by being inter-connected.

to the thread and posting on the DIS



I'll add you to the Be Our Guest list we keep on Page 1, Post 15.

There are very few king beds throughout the resort, but it certainly does not hurt to request one.

I have no idea how many rooms overall are connecting, but I have no reason to believe that requesting a king bed would result in a greater likelihood of getting inter-connected rooms.

We arrive on Sat at BC and I’m looking for a place to grab dinner. We aren’t looking for a table service place...just maybe a fun quick service to use our DDP credit. I know we’ll be tired from traveling so don’t want to venture too far. Maybe Boardwalk area? Or maybe Disney Spings? Any fun 1st night spots?

Good question-

Personally, I would be too tired to travel to Disney Springs on arrival day (full disclosure- I'm not a fan in general, so that probably clouds my opinion)

The Boardwalk may be fun if there is some entertainment going on there. There used to be a lobster roll that you could get with QS credit at the Boardwalk Bakery, but I don't have any details about what is currently available for food there.

You could grab something from Hurricane Hanna's (or YC or BC Marketplace) and have a poolside picnic at Stormalong Bay.

So excited just booked my trip for next July!!! I was wondering if anyone can tell me if the new refillable coke machines have diet decaffeinated coke? Thanks!

back!

I'll add you to the list. Which resort?

So, I wrote a letter to the GM of the Y&B Club yesterday about our stay. This is what I sent:

WOW!!!

That is a fantastic letter!

Thanks for sharing it with us and letting us know about your initial response from the resort management.

 

[focusondisney]

Happy double anniversary Dee! And thank you for all the work you do to make this the most informative, up to date & friendly thread on the Dis!!! You rock!!!

 

[Amy M]

So, I wrote a letter to the GM of the Y&B Club yesterday about our stay. This is what I sent:

Kim Marinaccio,

Hello. My name is XXXXXXX XXXXXX and my family recently stayed at your resort, the Beach Club, from July 7-14. We were in Deluxe Room-Club Level #1557. I wanted to provide some feedback about some issues we encountered, as well as discuss some of the highlights of our stay.

We transferred to the Beach Club from the Contemporary, where we had stayed on the Tower Club Level for the previous 4 nights. The Beach Club is our family's favorite resort, and we were glad to be "home" when we checked in on Saturday, July 7. Our initial encounter with a Club Level Staff member was with Hope, who met us in the lobby and escorted us upstairs. Hope was wonderfully friendly and welcoming, and she continued to engage with us throughout our stay, while we were in the lounge enjoying the evening offerings. Hope is an incredible employee, and she deserves special recognition. The Club Level was the highlight of our stay. We fully enjoyed the expansive food offerings at breakfast, snack time, and evening services. The dessert service was the only thing that was underwhelming. While the deserts were great, the selection was exactly the same every single night. Some more variety would have been welcomed. But, that's a minor complaint. We loved everything else about the lounge, including all the staff who worked very hard to keep the food stocked, dishes cleared, and were always willing to help with anything we needed. The lounge was a clean and comfortable respite. In particular, we were thrilled to see that the lounge was accessible 24/7. Previously, the lounge would close between food service times, so having it open all the time was a definite plus. One thing that would improve the lounge would be a self service beer refrigerator like the Contemporary has. It is a minor inconvenience to have to ask for every beer and wait on the staff member to disappear and come back with it.

We were assigned room #1557, which was a fantastic room. We loved the location close to the quiet pool and the room was large and comfortable. Unfortunately, our housekeeping services were well below basic hotel industry standards throughout our stay. Some examples are as follows: dirty coffee mugs were not replaced numerous times (we would have to wash them ourselves in the sink); we were often missing towels, including bath mats, hand towels, and washcloths; coffee pods were not replenished for the Nespresso machine; coffee accessories, including sugar and half and half were not replenished; room was never vacuumed in 7 days; turn down service was inconsistent, happening only 5 out of 7 nights; the toiletries were never restocked, even after leaving a note specifically asking for more (I ended up finding the housekeeper in the hallway and asking for more shampoo and shower gel and she opened her drawer and let me take what I needed....I should not have had to do that); dirty plates and glasses from the Club Lounge were not always removed from our room. In addition, there were often bags of dirty towels and garbage sitting out in the hallways, left by housekeepers, for hours at a time. We would see them when leaving our room in the afternoon and they would still be there when we came back late at night. It was unsightly and took away from the ambiance of the resort.

Our room was a Club Level room, which is supposed to include an expanded toiletry selection, robes, and slippers. At the Contemporary Tower Club, we received additional toiletries, including sunscreen, dental and shaving kits, shower caps, foot scrub, after sun gel, and mouthwash. We did not receive any of those extras here, and were only given soap, shower get, shampoo, conditioner, and body lotion. Our housekeeper didn't even have the additional items on her cart. Again, this isn't a "make or break" thing, but for the additional money that the Club Level rooms cost, these extras should be provided in ALL Club Level rooms, not just the ones on the 5th floor.

These housekeeping issues were annoying and not reflective of the standard that Disney should be striving to meet for rooms at this price point. Disney prides itself on having standards that exceed those of the hotel industry as a whole. The housekeeping at this resort, at least in our recent experience, is a major issue that needs to be addressed. What would have otherwise been an absolutely fantastic stay was marred by the shortcomings of the housekeeping staff. Additional training and better communication about how rooms should be cleaned and restocked should be a top priority here.

I know I could have discussed these issues with a manager while we were there, but frankly, I wanted to enjoy my vacation with my family, and do not feel that guests should be obligated to take time out of their vacation to bring up issues that should not even exist at this level of resort. It is not the guest's responsibility to make sure housekeeping is up to par, and I did not want to spend any time speaking to someone who would have simply given me a canned response and perhaps a few extra Fastpasses, which does not address the root of the problem. Instead, I wanted to write to you because you left a letter in our room indicating that you are open to feedback and I know that you have the power to address problems in a real, concrete way. I very much hope that you find this feedback valuable and that you take steps to address these issues so that your resort continues to shine among Disney Deluxe Resorts. It is our favorite (I've stayed at them all), but these kinds of issues really do make me think twice about returning, and that makes me sad. Please keep the Beach Club amazing, so that my family and others can continue to enjoy our stays here.

Sincerely,
XXXXXXX XXXXXX


I received a response within the hour, from Kim. This is what she wrote:

Dear Mrs. XXXXXX,

Greetings from Disney’s Yacht & Beach Resorts.

Thank you for taking the time to share your feedback.

I am sorry to hear that your Resort vacation experience has not exceeded your expectations.

A member of my team will be reaching out to you shortly.

We hope to welcome you back in the future.


Yours Sincerely,

Kim Marinaccio

General Manager


I will let you all know what the outcome of this is, if I ever am contacted by "a member of my team." At least my email was acknowledged and seems like it was actually read.

I really don't expect or want anything to come out of this other than the housekeeping to improve. That is why I didn't complain while there. I am not looking for any "freebies." I feel like our stay was a good value for the price paid (which was heavily discounted, FWIW). I just couldn't let it go without writing an email, our service was so poor, and it is the principle of the matter more than anything.

Thanks for sharing your email. We were there at the exact same time and I also found the housekeeping to be lacking. One night my daughter spilled some popcorn on the floor. I picked up the big pieces, but there were still a few crumbs on the floor. When we returned from the parks the next day, the crumbs were still there! They hadn’t even vacuumed! Most days the decorative pillows for the beds were still sitting on the couch...where I had placed them the night before. These kind of issues shouldn’t be happening at a resort at this price point!

 

[MusicalAstronaut]

Has anyone had any luck selecting room requests with the online check-in lately? I'm not seeing any options for our upcoming BC trip. Thanks!

There have been some major issues with the app & website lately. I ended up calling & putting my request in verbally. I hope it goes through. I told them the online check in didn't seem to be working and the normal options weren't there when I tried to make the requests.

 

[IHRTWDW]

Page 1268-1270


back!

I'll add you to the list. Which resort?

Thank you! Good to be back! My mom and I will be staying at the Beach Club Resort from July 8-22, 2019.

 

[IHRTWDW]

yes they do! You can also add flavors to your decaffeinated diet coke . I love the new ginger lime added to regular old caffeine filled diet coke!

ETA the new freestyle ones have it, I'm not sure about the regular ones at Hurricaine Hanna's and Beaches and Cream, I doubt they have caffeine free diet.

Thank you!

 

[Miss Frankie J]

Continuing the conversation about online check in...

should I just call to put my requests in? if so how would I request it? I'm interested in rooms that are Northeast facing around 2608 - 2616 they sit just level with the roof face a small grass courtyard I think. before I was very concerned about getting a full balcony but at this point Ill be ok if our view is nice. I don't want to request a specific room if its not available.

I used touring plans last time and it worked wonderfully but many here advise against it so some advice please!

 

[iona]

My friend asked a bartender at Martha's Vineyard.

Unfortunately, trivia was discontinued about a month ago.

I don't know the reason, if it was lack of interest or the change of seasons or something else.

Many, many thanks for finding out. That's a shame but it's better to know now.

 

[Paulines]

Shucks! I could really get into some trivia

 

[PCFriar80]

Today is my 32nd wedding anniversary but it is not the only meaningful anniversary I am recognizing today.


10 years ago, I joined the DISBoards. Never in a million years did I realize the impact that would have on my life! The people I have met through a shared love of the Disney World empire and the Beach and Yacht Club resort in particular, have become treasured, life-long friends. I have had the pleasure of meeting many of you IRL- at WDW of course but also in Disneyland, on a cruise ship, in Washington DC and here in Massachusetts. I look forward to meeting so many more of you in the coming years.


Together we have laughed, we have mourned, we have shared secrets and we have vanquished trolls.


Lifting a Sunken Treasure in friendship to my partners in Disney crimes, misdemeanors and antics.


You know the drill… I don’t want to clutter up this thread with 3 pages of sappy messages. If you are so inclined to want to mark this occasion, hit this post with a “like” and I will know that you are celebrating along with me.

Congrats! Our 33rd anniversary is tomorrow, 7/20! Great to be along for the ride on this great thread! Did I just use great twice in one sentence? Excellent job managing this and you make things sooooooo easy!! See! No sap from this fellow New Englander!

 

[shoreward]

Poster on another thread noted that the policy which allowed dogs at select resorts and was started as a trial, will not be discontinued. This includes the YC.

https://www.disboards.com/threads/h...-dogs-at-resorts.3641677/page-6#post-59494712

 

[closetmickey]

Does the BC have soft, feather type pillows available? Thank you

 

[dansdad]

Continuing the conversation about online check in...

should I just call to put my requests in?

Definitely. It's the most tried and true method.

if so how would I request it? I'm interested in rooms that are Northeast facing around 2608 - 2616 they sit just level with the roof face a small grass courtyard I think. before I was very concerned about getting a full balcony but at this point Ill be ok if our view is nice. I don't want to request a specific room if its not available.

Call the Main Reservations line and add your request to your reservation. I would word your request just like you have it here. This can be done any time from the day you book up until 4-5 days out. When within that time frame makes no difference.

 

[cantwaitvaca09]

So, I wrote a letter to the GM of the Y&B Club yesterday about our stay. This is what I sent:

Kim Marinaccio,

Hello. My name is XXXXXXX XXXXXX and my family recently stayed at your resort, the Beach Club, from July 7-14. We were in Deluxe Room-Club Level #1557. I wanted to provide some feedback about some issues we encountered, as well as discuss some of the highlights of our stay.

We transferred to the Beach Club from the Contemporary, where we had stayed on the Tower Club Level for the previous 4 nights. The Beach Club is our family's favorite resort, and we were glad to be "home" when we checked in on Saturday, July 7. Our initial encounter with a Club Level Staff member was with Hope, who met us in the lobby and escorted us upstairs. Hope was wonderfully friendly and welcoming, and she continued to engage with us throughout our stay, while we were in the lounge enjoying the evening offerings. Hope is an incredible employee, and she deserves special recognition. The Club Level was the highlight of our stay. We fully enjoyed the expansive food offerings at breakfast, snack time, and evening services. The dessert service was the only thing that was underwhelming. While the deserts were great, the selection was exactly the same every single night. Some more variety would have been welcomed. But, that's a minor complaint. We loved everything else about the lounge, including all the staff who worked very hard to keep the food stocked, dishes cleared, and were always willing to help with anything we needed. The lounge was a clean and comfortable respite. In particular, we were thrilled to see that the lounge was accessible 24/7. Previously, the lounge would close between food service times, so having it open all the time was a definite plus. One thing that would improve the lounge would be a self service beer refrigerator like the Contemporary has. It is a minor inconvenience to have to ask for every beer and wait on the staff member to disappear and come back with it.

We were assigned room #1557, which was a fantastic room. We loved the location close to the quiet pool and the room was large and comfortable. Unfortunately, our housekeeping services were well below basic hotel industry standards throughout our stay. Some examples are as follows: dirty coffee mugs were not replaced numerous times (we would have to wash them ourselves in the sink); we were often missing towels, including bath mats, hand towels, and washcloths; coffee pods were not replenished for the Nespresso machine; coffee accessories, including sugar and half and half were not replenished; room was never vacuumed in 7 days; turn down service was inconsistent, happening only 5 out of 7 nights; the toiletries were never restocked, even after leaving a note specifically asking for more (I ended up finding the housekeeper in the hallway and asking for more shampoo and shower gel and she opened her drawer and let me take what I needed....I should not have had to do that); dirty plates and glasses from the Club Lounge were not always removed from our room. In addition, there were often bags of dirty towels and garbage sitting out in the hallways, left by housekeepers, for hours at a time. We would see them when leaving our room in the afternoon and they would still be there when we came back late at night. It was unsightly and took away from the ambiance of the resort.

Our room was a Club Level room, which is supposed to include an expanded toiletry selection, robes, and slippers. At the Contemporary Tower Club, we received additional toiletries, including sunscreen, dental and shaving kits, shower caps, foot scrub, after sun gel, and mouthwash. We did not receive any of those extras here, and were only given soap, shower get, shampoo, conditioner, and body lotion. Our housekeeper didn't even have the additional items on her cart. Again, this isn't a "make or break" thing, but for the additional money that the Club Level rooms cost, these extras should be provided in ALL Club Level rooms, not just the ones on the 5th floor.

These housekeeping issues were annoying and not reflective of the standard that Disney should be striving to meet for rooms at this price point. Disney prides itself on having standards that exceed those of the hotel industry as a whole. The housekeeping at this resort, at least in our recent experience, is a major issue that needs to be addressed. What would have otherwise been an absolutely fantastic stay was marred by the shortcomings of the housekeeping staff. Additional training and better communication about how rooms should be cleaned and restocked should be a top priority here.

I know I could have discussed these issues with a manager while we were there, but frankly, I wanted to enjoy my vacation with my family, and do not feel that guests should be obligated to take time out of their vacation to bring up issues that should not even exist at this level of resort. It is not the guest's responsibility to make sure housekeeping is up to par, and I did not want to spend any time speaking to someone who would have simply given me a canned response and perhaps a few extra Fastpasses, which does not address the root of the problem. Instead, I wanted to write to you because you left a letter in our room indicating that you are open to feedback and I know that you have the power to address problems in a real, concrete way. I very much hope that you find this feedback valuable and that you take steps to address these issues so that your resort continues to shine among Disney Deluxe Resorts. It is our favorite (I've stayed at them all), but these kinds of issues really do make me think twice about returning, and that makes me sad. Please keep the Beach Club amazing, so that my family and others can continue to enjoy our stays here.

Sincerely,
XXXXXXX XXXXXX


I received a response within the hour, from Kim. This is what she wrote:

Dear Mrs. XXXXXX,

Greetings from Disney’s Yacht & Beach Resorts.

Thank you for taking the time to share your feedback.

I am sorry to hear that your Resort vacation experience has not exceeded your expectations.

A member of my team will be reaching out to you shortly.

We hope to welcome you back in the future.


Yours Sincerely,

Kim Marinaccio

General Manager


I will let you all know what the outcome of this is, if I ever am contacted by "a member of my team." At least my email was acknowledged and seems like it was actually read.

I really don't expect or want anything to come out of this other than the housekeeping to improve. That is why I didn't complain while there. I am not looking for any "freebies." I feel like our stay was a good value for the price paid (which was heavily discounted, FWIW). I just couldn't let it go without writing an email, our service was so poor, and it is the principle of the matter more than anything.

Great letter, we check in to Beach Club CL in September for 8 nights. We also love the Beach Club. As a future guest. I truly Thank You for sending this to management!

 

[DLgal]

I still have not heard from anyone at the Beach Club. I'm not super surprised, but will give it a few more days before giving up.

I DID get a call from WDW Guest Communications regarding my other complaints about MDE issues and the power outage at DHS that happened the same day we decided to add a park day to our passes and go back to TS Land. To their credit, they are sending me a gift card in the amount we paid to upgrade our passes (which we didn't end up even using, as we just returned to the resort upon finding out practically all of DHS was closed). So, I'm happy with that, as that was the one instance where we literally felt like we threw money away.

 

[tgarre06]

There will be a "random" selection of Twinings tea bags in the holder that houses the sweeteners in the studio. You can call if you want a specific flavor/taste. Sounds like you will be getting daily housekeeping, so your start up H2O toiletries of face soap, bath soap, shampoo, conditioner, and lotion will/should be replaced with the daily housekeeping.

Fellow Friar alum here!

 

[EdnaMarieMode]

Am I in the right place for Beach Club Villas? We’ll be staying there August 17-25, it’s our DVC home.