Disney Account History, Notes and Records of visits

[SkyGuy]

Definitely. We go almost every 6 weeks. Sometimes we stay for a week, other times a long weekend. If the trip follows some kind of an issue, they do not want to do anything above and beyond. No late check outs, no exceptions or extra help with anything. No floor requests or room location granted. What I have found is you need to bury the issue with cast compliments.

It’s not really fair. If you have a genuine issue, you should not be punished for it. I understand some people want something for free but if you go anywhere enough things will happen. It’s how you handle them that is important. I had a manager at the Magic Kingdom bring me to tears with how poorly she treated my family. Especially my son. And I had no recourse. I wrote a letter and I felt like that was a mistake. Like this person was in an authority position and somewhat untouchable.

I’ve never made a complaint, and we cast compliment several times every trip we take. I’ve only received a room request (and it was general - Congress Park at SSR) one time in the dozens and dozens of times we’ve gone - we’ve averaged almost once a month for the last four years. In fact, if I made a room request, I seem to have been placed as far away from what I’ve asked for as could have been possible. I’m always jealous of those who announce they got exactly what they wanted. We have been pixie dusted with room upgrades, but that was several years ago when we only went once a year, before the app and cast compliments were things.

 

[focusondisney]

If the trip follows some kind of an issue, they do not want to do anything above and beyond. No late check outs, no exceptions or extra help with anything. No floor requests or room location granted.

What kind of exceptions or help have you been denied? With Disney resorts running close to full year round, late checkouts are the exception, not the rule. I rarely make room requests, but I’ve never gotten 1 granted anyway. Trying to understand who you think might have access to this info about you. We’ve been going to WDW annually for over 30 years, the last 20 have been anywhere from 3-5 times a year. I can honestly say I’ve never had a rude CM or been denied answers to questions or solutions to any issues. I have no expectations of any “magic” or extras at any time. But my interactions have always been polite & responsive. Not sure what more you might expect?

. I had a manager at the Magic Kingdom bring me to tears with how poorly she treated my family. Especially my son. And I had no recourse. I wrote a letter and I felt like that was a mistake.

Maybe explaining what happened in this incident would help us understand your issues.

 

[GAN]

I’ve been going fairly consistently for at least 35 years, so I’ve definitely complained about a few things -most complaints were in regard to service failures on their part and I always try to be constructive. I worked with Disney for several years, so I have a clear understanding of their expectations from others -so when I’m there, I have the same expectations of them! Without going into details, we were involved with an issue early on involving the Skyliner… some of it was minor and excusable, but other parts were simply a major fail. So we let them know via social media. Somehow, they figured out where and what room we were in, and surprisingly at 7am the next day I got a call from a vice-president of park operations. We spoke for 40 minutes about the issues and how I felt they could improve and how I felt things could have been handled. I do believe Disney appreciates constructive “complaints” and over the years there have only been a couple times a request I really wanted wasn’t granted.

 

[kylenne]

So ..... do you think you have a "Magic File"??

ngl from some of these comments it’s not hard to see why they would.

re: late checkout, in all my years of going I’ve heard of this being offered by Disney exactly once, and that was just last week when we were checking in to Poly CL after getting off the Wish. We were on the 4 night sailing that ended up disembarking super late due to Helene shutting down Port Canaveral the day before we were supposed to get back, and the 3 night that was supposed to start after us had their sail away pushed back a few hours. Guests were told not to come at their regular port arrival time bc everything was delayed. We were chatting and Hawaii CMs mentioned they had a few guests staying there pre-cruise for that sailing who were given late checkout without asking due to the circumstances.

 

[DizneyFamof4]

Definitely. We go almost every 6 weeks. Sometimes we stay for a week, other times a long weekend. If the trip follows some kind of an issue, they do not want to do anything above and beyond. No late check outs, no exceptions or extra help with anything. No floor requests or room location granted. What I have found is you need to bury the issue with cast compliments.

It’s not really fair. If you have a genuine issue, you should not be punished for it. I understand some people want something for free but if you go anywhere enough things will happen. It’s how you handle them that is important. I had a manager at the Magic Kingdom bring me to tears with how poorly she treated my family. Especially my son. And I had no recourse. I wrote a letter and I felt like that was a mistake. Like this person was in an authority position and somewhat untouchable.

I'm sure I have out did any of your complaints in the 50+ trips that we have been on and I do not even give a second thought about being on their naughty list. I have demanded to see the manager at our resort because of the lack of effort from the desk CM to change the bad room we were given. I have sent Guest services a couple of emails over the years, and one of them I sent an email to guest services and CC'd the person in charge of Guest Service and 3 executives including Iger. So as you can see, they probably have a decent file on me. LOL
Yet, we still do very well getting our room requests, late check outs are based on resort occupant levels, so hit or miss there, but as for extra pixie dust we never got that regularly, that is why it's special. Truthfully I think you are making a mountain out of a very small ant hill.

 

[Mle8308]

I'm sure I have out did any of your complaints in the 50+ trips that we have been on and I do not even give a second thought about being on their naughty list. I have demanded to see the manager at our resort because of the lack of effort from the desk CM to change the bad room we were given. I have sent Guest services a couple of emails over the years, and one of them I sent an email to guest services and CC'd the person in charge of Guest Service and 3 executives including Iger. So as you can see, they probably have a decent file on me. LOL
Yet, we still do very well getting our room requests, late check outs are based on resort occupant levels, so hit or miss there, but as for extra pixie dust we never got that regularly, that is why it's special. Truthfully I think you are making a mountain out of a very small ant hill.

You definitely have notes.

 

[DizneyFamof4]

You definitely have notes.

I think I may have a whole file drawer to myself
I will add, that I have also sent a bunch of positive feedback as well, even for Guest Services If something is not up to par I have no issues letting them know, because to do nothing just perpetuates the issue(s)