OP, I totally understand your disappointment and I thought you handled it very well. I, too, have been very disenchanted with my post pandemic stays at the Grand (VGC). For the flagship product at DLR, the Grand should be the height of Disney's purported great customer service. Instead, I've seen it take a serious nose-dive. I never thought the Grand's service was on par with a 4 or 5 star hotel, but it was good for Disney. The housekeeping situation of late is pretty ridiculous. I don't know why other hotels in the area don't seem to be having the staffing issues. It was a huge wake-up call for us when we stayed at a Residence Inn nearby for a few days before a VGC stay and had far superior service, including daily housekeeping and quick responses to problems (light bulbs, etc.). My sister recently stayed at the hotel right opposite the entrance (I can't remember the name), and she also made similar comments.