I'm not a movie-maker, nor did I stay at a Holiday Inn last night.
But for the last 20 years of my working life, I was a salesman, and was reasonably successful. You learn a couple of things real quick: where the money is and which customers are ready to spend it. To have any success at this, you must listen to your customers.
I would suggest to anyone about to make a movie, that you look at movies that were successful in the past and learn why folks went to see them.
Without customers, you have no business. None. You only exist to satisfy a need or a want that someone is willing to pay for.
This might sometimes be hard for Disney, because Disney is a company (like Amazon and others) that embraces being misunderstood for long periods of time, taking a bet on a creative direction. In a sense, Disney tells its customers what they want, not the other way around, and they've been very successful at that over the years. But when they drift from what customers want, it can require a significant cultural change to get back to being successful.