I have received a call yesterday about the grocery delivery fee. On the call there was Yvonne (who we already know, from Compliance), then E. who works in Condo finance and L. who works in Member Experiences. Sorry, titles were said quickly so I didn't catch them exactly.
They mostly reiterated what was already told to me: grocery delivery is not one of the services that is included in MF, it is an extra service and as an extra it has to be paid.
I made a few questions:
- The grocery delivery fee is paid only if the package is delivered in room, the effort to receive and store the item is included. Instead the package handling fee is due just for receiving the package, even if it's retrieved at the desk.
They replied that for the package delivery the problem is the extra space that is required to handle all those packages
- At a resort like SSR, with no cash resort attached, I suppose all Bell Services salary is paid entierly by due, so will we end paying BS twice? With dues and with the fee?
They told me only a percentage of the salay is paid by MF.
They also told me that the financial statement (I think it's the term they've used) is audited and certified. So I've asked if I could see it and they've said I can and they'll send it to me. However it's not detailed enough to get to see how salary is split between resort and MF. Anyway I've asked for it anyway
- since they told me grocery delivery is not within the list of services included in the MF, I've asked if they have a formal document where they list what is included and what not: for example for housekeeping in the official document they spell exactly when we get "free" housekeeping and that extras are pay to play. But I have found no mention of grocery delivery being an extra.
They replied they cannot spell exactly a list of everything is not included, that would be impossible. I felt this was a way to not answer to the real question. I'd be interested to get the official documents where everything is offered to members is listed, list from which they desume the grocery delivery is not included and luggage delivery is. The exact wording can be important and I feel they would like not to disclose this. I'll try to get this in followup emails.
- In my email I've sent the articles quoted by Drusba and asked for a comment. They didn't have my email in front of them, so I re-read them during the call. This was near the end fo the call so they were a bit rushed at this point. I've tried to catch the exact terms they were using (as it's an important legal interpretation) but I'm not sure I wrote them down exactly: they told me that the grocery delivery is not a common expense or an incidental benefit, so those articles do not apply to it. I have asked to receive a formal answer in writing via email with their interpretation of the law.