You'll phone DVC Member Services
not RCI's. Wait at least a week from confirming your RCI Trade
before you call. When you phone DVC Member Services you'll hit a big question when going through the phone tree: Do you acknowledge that you are a DVC member and enter your DVC membership credentials before reaching the representative or do you navigate the tree as an "outsider"? Your call. Above,
@marsh0013 indicates they do not enter their membership info. FWIW, I do enter mine.
Once you reach a DVC Member Services rep they'll ask, "How many I help you?"
You: "I have an inbound RCI exchange to <resort>. I am hoping you can provide the DVC reservation number so I can set up my MDE?"
MS: "Sure, we can do that. When did you book the resort?" (Translation: They want to know how long ago you confirmed your RCI reservation. They want to be sure it wasn't "5 minutes ago!" as it won't be in their system yet.)
From here, they will look up your reservation using:
- The name on the RCI Reservation or Guest Certificate. (For this, I have to remember to use my husband's name as his is the lead on our RCI account.)
- The DVC Resort Name
- The DVC Resort Check-in Date
Bingo! Once they find it, you'll have the reservation number. Linking it to MDE will be a snap.
Congrats on your exchange .... I've got one for this summer. Woot! Enjoy!