Summer of 2023 we stayed at a different hotel and took a taxi to the place to pick up the
DCL coach. Saved a lot of money doing that, esp since we stayed in London for 4 days.
It was a PITA because DCL told us to go to JW Marriot or Hyatt Regency to pick up coach and that I would be receiving an email to confirm a couple of days before. Didn't get that email. Called DCL. They told me I would be receiving that email the day before. Didn't get that email either. Called DCL and they said I been given totally incorrect info (much apologies for that) and that the JW Marriot and Hyatt Regency were only for ppl booked at that particular hotel. BUT, if we went to hotel x (don't remember which one) at y time they had coaches leaving from there. I asked for that in writing by email, esp bc I'd been given such bad info before, which I received.