THIS
I had DirecTV for a while. The first year they included NFL subscription, including Red Zone. No problem, I don't mind it, certainly wouldn't pay for it, but I did like Red Zone and watched that. Well, the next year they auto-renewed the NFL subscription (very pricey), but didn't include Red Zone. I didn't see Red Zone, so figured I was no longer subscribed. Nope - and they would not reverse the charge. DirecTV lost a customer over that one.