Actually what I was trying to convey is sometimes people at any moment's notice yell for the supervisor. We all know that person. It happens with a call center, it happens in stores. It's the type of person who regardless of the situation if it's not an answer they don't like (even if they are in the wrong) demand the supervisor. People tend to not think how that might affect the employee. That is a customer problem when you always go that route just because you didn't get your way..we have a name for it..one I don't use myself but yeah there's a name.
My comment was a response to the "ask for the supervisor that works" kinda of thought. Don't get me wrong there's a time and a place for an escalation, everyone should be able to do that but when you have people who go that route all the time, that's what I was commenting about.