Argh
I'm sorry, Forbes doesn't have the only opinion on this. Heck, Forbes doesn't even list Apple.
Here is one example and Disney doesn't even show up in a list of 25 of the best customer service companies from 2014 when Disney should have easily been listed:
https://list25.com/25-highest-rated-companies-customer-service/
We live in a world of diverse media.
Picking one list and putting that out there to show how Disney compares might have worked decades ago but not in this world of the Internet, Social Media, etc.
In my opinion, Disney is slipping big time. I also realize everyone will have to check their own mileage. Some people think Disney can do no wrong. Others are deciding not to go there anymore. Somewhere in the middle is the truth. The important point is where the trend is moving.
Welcome Home.