Our first stay at Swan was March 30 to April 4. We really enjoyed it. We had a standard, no balcony room for me, my sister, and our daughters (4 total). We were assigned room 249, very convenient to elevator and ice machine. We usually used the stairs unless going to the lobby. A few comments:
Everything was set with DME and online check in. We had to go to the desk for our room assignment and then lost info. The desk attendant helped get everything reset and said it happens with some frequency. He also gave me a paper card to use if we had trouble with early entry. We didn’t have to use it.
The bathroom needs better ventilation. Showering with the door ajar helped, but not ideal. It became a steam room.
They should install a clothesline in the shower. Next time, we will bring our own.
We requested extra towels at the start of our stay and they brought plenty. I requested housekeeping during our stay and received a full service one day. Another day, while I was in the room, the staff person said she was just doing towel and trash service. I gave her a tip and only expected towels and trash. She cleaned the bathroom, wiped up the floor, and left us lots of water.
The chat feature on the SwanAndDolphin app works well. They are very responsive.
The beds were really comfortable.
We walked to Epcot and DHS. Used Boardwalk bus for Magic Kingdom. Used Swan bus for Animal Kingdom. All very good with reasonable waits.
The waterfall at the Grotto Pool was not operating. We were disappointed, but the pools were all nice.
I would certainly stay at Swan again. I’ve stayed at almost all of the DW hotels. Just missing GF, BC, and AOA. Swan was great.
Hope