disneysteve
DIS meet junkie
- Joined
- Sep 29, 2002
LOL. I meant Space Mountain. Funny that you're the only one who caught that.Ummmm, Spaceship Earth is at Epcot, Cosmic Ray’s is in MK.
LOL. I meant Space Mountain. Funny that you're the only one who caught that.Ummmm, Spaceship Earth is at Epcot, Cosmic Ray’s is in MK.
LOL. I meant Space Mountain. Funny that you're the only one who caught that.
Wow I would have spoken to guest services, that's totally uncalled forWe used it a few times but it was awful at Columbia Harbor House. They prepared our food when we ordered it and hadn’t tapped that we were there. They just made it immediately. So my daughter went to get it and waited and waited and waited. They ignored her (14 yr old). I was at a table with my walker. She came to me and asked what to do and I told her to ask someone. The manager finally acknowledged her and told her he threw our food away quite some time ago and was really angry with her. She was in tears when she came to our table with it. They did the same thing to other people’s food and my daughter said they were apologetic to them. We used to love that place - not any longer. We did had no problems at the other places we ordered.
We used it a few times but it was awful at Columbia Harbor House. They prepared our food when we ordered it and hadn’t tapped that we were there. They just made it immediately. So my daughter went to get it and waited and waited and waited. They ignored her (14 yr old). I was at a table with my walker. She came to me and asked what to do and I told her to ask someone. The manager finally acknowledged her and told her he threw our food away quite some time ago and was really angry with her. She was in tears when she came to our table with it. They did the same thing to other people’s food and my daughter said they were apologetic to them. We used to love that place - not any longer. We did had no problems at the other places we ordered.
Wow! That is way beyond bad service. I would have asked to talk to the manager and if that didn't work, talked to guest services. That needs to be fixed.
We have used online ordering at Columbia several times and never had that happen. Wonder if there was a different manager on at the time, more new staff? Either way, should not have happened.
Wow I would have spoken to guest services, that's totally uncalled for
LOL. I meant Space Mountain. Funny that you're the only one who caught that.
Exactly what we've encountered at WDW. People press "Make my order Now" and immediately go up to the counter to wait for their order. That just creates a big jam up of people all doing the same thing. If you sit patiently outside the restaurant until the app indicates that your order is ready, you then need to make your way through that crowd to get your food.I’ve only used it at DLR so I can’t speak about any experiences in WDW, however I don’t understand why people are waiting inside the restaurants for their food. Isn’t the point of mobile ordering to order your food, find a place to sit, wait till the app notifies you that your food is ready and then go an pick it up? I noticed earlier today (again, at DLR) when we used it that there were a ton of people standing around, blocking entrances and exits, for their mobile orders to be ready. And the cast members were calling out names that you could barely hear over the din of the crowd. It sounds like there needs to be some sort of queue other than inside an already crowded restaurant for people to line up while they’re waiting for food.
At Flame Tree Barbecue, I was with a group during the usual lunchtime crowds, so while the rest of my party waited in the normal line, I used the mobile order function as an experiment. Didn't work out too well for me either, as all of my group that stood in the regular line were sitting and eating by the time I showed up with my food order. We also experienced the crush of mobile ordering folks who crowded around the pickup window while waiting to be called, making it difficult to even get to the window after being notified that the food was ready. I suspect mobile ordering worked much better before everyone became aware of it.
I've had varying levels of success with mobile ordering. As more and more people use the feature it becomes less helpful.
I've seen an increasing trend of people telling the system they have arrived when they are no where near the restaurant. So the servers end up having MULTIPLE trays of food sitting on the counter getting cold - to the point where there is no room for the food for the people who are actually THERE. I've seen multiple occasions where sitting orders were removed from the counter because no one shows up only to have the people FINALLY show up ten minutes later and complain because they received a message that there order was ready but it is now gone.
I was waiting for my order at Satuli's just this Sunday and a party of 3 came to pick up their order, it was nowhere to be found. It had been filled and when they failed to show up, apparently some 25 minutes late, the server said their order had been thrown out (Disney has a rule, time limit food can stay out) so they would have to remake it. But, the truth is, as I waited for mine.... the CM's didn't throw it out, they offered it free of charge to people picking up their orders, rather than just chucking it. At Cosmic Rays in October, same thing happened to me, they offered me 2 free chicken nuggets kids meal and loaded fries that no one came to get. Better than ending up in the trash.This might also be people experiencing the same glitch we had. We ordered at Columbia Harbor House and when we got there told the system we arrived but they fixed our food when we ordered and then threw it away.