An open letter to Disney about mandatory room checks.

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Again, it is much more effective to go as far up the chain as you can to start with. It has much more of an impact than a complaint that is passed up the chain. A name and a personal complaint sticks much more. Make someone who has some power deal with you as an individual.

It probably is more effective to start at the top. I don’t think anyone is arguing otherwise. :confused3

But it’s certainly not going to hurt to complain at the bottom either. It doesn’t have to be one way or the other. There doesn’t need to be such a rigid stance taken regarding this. The bottom line is that if somebody feels strongly about this they should speak up one way or another.
 
This bears repeating: Disney is not the only hotel operator who has this policy. They're just much more upfront about it. Having stayed in hotels frequently, I often turn down daily housekeeping. Most hotels will still take a quick glance inside your room every 1-2 days. The first time it happened to me at a Sheraton I was a little surprised, but learned why quickly.

I don't want to get morbid here, but it's not just about security theater. There have been people who have gotten really sick, and some who even died in their sleep in hotel rooms, and nobody discovered it until days later because they had the Do Not Disturb sign on. I wouldn't be surprised if this has happened in the thousands of hotel rooms that Disney operates.

Though I don't know of specific reports at WDW, kidnappers have hidden their victims in hotel rooms as well. Human trafficking is a worldwide problem. And most rooms are not going to get a full check, so yes I suppose they could miss a stash of guns. But at least if they have a regular check, there are perhaps 1-2 signs of trouble they could look for.

I don't believe Disney is doing this to cover their asses. That's too cynical. Disney employees at all levels deserve more credit for genuinely wanting to have a safe and fun environment for guests, and people are working hard every day for that. I don't know if this prevents a tragedy at WDW from ever happening, but when something bad happens at the resort, it shakes everyone from the top management to the bottom to their core.

Obviously this is an issue that people feel passionately about.
 
Completely anecdotal but....

About a year ago we made a process change at work that my customers did not like. They would complain to me and I would bring it up every week in our staff meeting, every day to my manager and monthly at our area meeting. This went on for months and nothing. Four months ago my manager had a couple on site meetings with customers. Each one mentioned their unhappiness with the change and within 2 weeks it was reverted. :headache:

That sounds frustrating. But maybe you had more influence with your manager than you realize. It sounds like you may have planted the seed of discontent from the customer with your manager. If you hadn’t of spoke up every day, the complaints from the customers may not have fully registered and a change wouldn’t have been made.

You never know. :)
 
Unfortunately you are wasting your time trying to explain what you mean. There are a few people on this board that put Disney on a pedestal and take any criticism against Disney personally. Like a poster on here once said if Disney had a cast member standing at the gates punching people in the face as they enetered the park, these posters would defend it.
Yes - What I don't understand is why they say they don't care about an issue ("it doesn't affect me") but spend a great deal of time and energy fighting people who DO care. If you don't care, GREAT! Why get upset that others do? Why get mad that others want Disney to improve? I don't use Magical Express but I sure wouldn't be butting in telling people to stop complaining if Disney started charging for it. I've never been to Whispering Canyon Cafe but I can appreciate that others are upset the antics are gone from there. I wouldn't be popping into every thread telling them that they are overreacting and to just go somewhere else if you don't like the dining choices, etc.
 
This bears repeating: Disney is not the only hotel operator who has this policy. They're just much more upfront about it. Having stayed in hotels frequently, I often turn down daily housekeeping. Most hotels will still take a quick glance inside your room every 1-2 days. The first time it happened to me at a Sheraton I was a little surprised, but learned why quickly.

I don't want to get morbid here, but it's not just about security theater. There have been people who have gotten really sick, and some who even died in their sleep in hotel rooms, and nobody discovered it until days later because they had the Do Not Disturb sign on. I wouldn't be surprised if this has happened in the thousands of hotel rooms that Disney operates.

Though I don't know of specific reports at WDW, kidnappers have hidden their victims in hotel rooms as well. Human trafficking is a worldwide problem. And most rooms are not going to get a full check, so yes I suppose they could miss a stash of guns. But at least if they have a regular check, there are perhaps 1-2 signs of trouble they could look for.

I don't believe Disney is doing this to cover their asses. That's too cynical. Disney employees at all levels deserve more credit for genuinely wanting to have a safe and fun environment for guests, and people are working hard every day for that. I don't know if this prevents a tragedy at WDW from ever happening, but when something bad happens at the resort, it shakes everyone from the top management to the bottom to their core.

Obviously this is an issue that people feel passionately about.

These checks do absolutely nothing to improve security. And no other hotels are barging in on customers. Huge difference between saying "we will lay eyes on the room once every 24 hours if you keep the room occupied sign up all the time" and "you will never be allowed uninterrupted time in your hotel room."
 
Yes - What I don't understand is why they say they don't care about an issue ("it doesn't affect me") but spend a great deal of time and energy fighting people who DO care. If you don't care, GREAT! Why get upset that others do? Why get mad that others want Disney to improve? I don't use Magical Express but I sure wouldn't be butting in telling people to stop complaining if Disney started charging for it. I've never been to Whispering Canyon Cafe but I can appreciate that others are upset the antics are gone from there. I wouldn't be popping into every thread telling them that they are overreacting and to just go somewhere else if you don't like the dining choices, etc.

I think people do care. I'm commenting because I care, not because I think you shouldn't. The examples of Magical Express and Whispering Canyon are different, because I actually do use Disney resorts and have an opinion. I'm not just butting in on something. That said, I'm perfectly willing to change my mind if I do have a negative experience that alters how I perceive it. I promise I'll change my point of view if that happens.

These checks do absolutely nothing to improve security. And no other hotels are barging in on customers. Huge difference between saying "we will lay eyes on the room once every 24 hours if you keep the room occupied sign up all the time" and "you will never be allowed uninterrupted time in your hotel room."

But, see, that's not true. Just because it hasn't happened to you outside of Disney, doesn't mean that it doesn't happen in many hotels. I've experienced it personally. I recognize you're not happy with this policy, and I'm only giving you my point of view. It's okay if we disagree; I hear you. If Disney does "barge in" on me, then it becomes another anecdote and I will report back.
 
I though I'd add my own expereince I dont know if its because i of CSR or not but 6days in and no disturbancees at all I'm in room a lot due to homework.
 
Given that there are no reports of CMs disengaging a U-latch to enter a room, does anyone have experience with how long a CM will continue to knock when the latch is engaged? For people who don't want to be roused from naps, would "playing possum" until the CM leaves because s/he assumes you are sleeping through the knocking be less disruptive to your nap than getting up to answer the door? Just a thought. I'm not a napper but I sympathize with those who are.

Last week we thought we heard a knock, but we were getting in the shower...then we heard it again. But we were in the shower. Heard the door open...the latch caught....door closed. Never heard from anyone for remainder of evening.
 
You're just wrong, you really are. Telling them does something, yes it's something small, but it does something. You shouldn't just sit down and be quiet because it's easier, which is exactly what you advocated. You should tell them, politely, make sure they know. I have CM friends, I have friends in many industries and they do pay attention to constant feedback, especially Disney. To think otherwise is naive, and also your post came off as somewhat condescending and dismissive of that poster's concern and discomfort, which is why I called it out. You don't see a problem with the policy? Don't complain, but don't tell people who do have a problem that their best option is to just take it.

Could you be more condescending? This is why people hate discussion boards, and why this thread should have been closed weeks ago. The fact that you accuse others of being condescending and dismissive is ridiculous. No one has suggested that you not complain about the policy, merely suggested that the frontline CMs who are doing the room checks or housekeeping may not be in the best position to change the policy. But hey, why not make sure they know how you feel as they empty your trash and go on to the next 10 rooms.
 
But, see, that's not true. Just because it hasn't happened to you outside of Disney, doesn't mean that it doesn't happen in many hotels. I've experienced it personally. I recognize you're not happy with this policy, and I'm only giving you my point of view. It's okay if we disagree; I hear you. If Disney does "barge in" on me, then it becomes another anecdote and I will report back.

It upsets me that it is happening to anyone. It upsets me that babies are being woken from their naps. It upsets me that people are being startled and frightened and confused. It upsets me that many people can't take a shower or a nap without worrying that someone will open the door and that CLANG of the door hitting the security bolt will make them jump out of their skin. None of this needs to happen to me personally to make me pretty upset about it. It's wrong to treat people like that. Maybe I do empathize more because I have a very intense, very high-stress job and I don't get a lot of free time -I get how it feels to want to relax on vacation - to want to relax in the quiet of a lovely hotel room without interruption. So yes, that does bother me that people are having what could be their only vacation in a year turned into a distressing experience.

But it also bothers me as a logical person that anyone with a brain can see that this policy does nothing - and I mean nothing - to improve security. It is literally pointless. And Disney knows this. They do. What to know how I know that they know? They couldn't even be bothered to train their staff prior to the implementation of this "policy." They don't even CARE how it is implemented. So people are having negative experiences for no good reason. That's just unacceptable. I don't understand anyone for whom it is acceptable. And I really don't understand why, if they do find it acceptable, they want to tell others who feel differently to stop complaining. To me, it shows a very stark lack of empathy. As far as I am concerned, this is no different than hopping on the disability threads and telling people to stop being so damn demanding and to just go somewhere else if they have a problem standing in lines, etc.

Edited to add: this is not an attack on any particular poster. This is a common theme I am seeing on Dis Boards in response to any criticism of Disney policy.
 
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Of course they can. They can tell their superiors. Their superiors can tell upper management. Change may not happen, but it’s short sighted to simply say, no. The people at the bottom can’t help you.
I work for a small park where people at times complain about things I always tell them to stop at Guest Services and let them know. goes a lot farther than me telling upper staff that someone complained. last winter just before we closed and some walks were slippery bosses were making sure walkways for guests were taken care of I almost fell on the one we staff had to use. bosses don't use that area. just way it is
 
That sounds frustrating. But maybe you had more influence with your manager than you realize. It sounds like you may have planted the seed of discontent from the customer with your manager. If you hadn’t of spoke up every day, the complaints from the customers may not have fully registered and a change wouldn’t have been made.

You never know. :)

I wish I had any kind of influence with him. I got interrupted and forgot to mention after the change was reverted I asked why the sudden reversal when I had been telling him of the complaints for months. He replied "oh, I just thought you were saying the customers weren't happy because you didn't like the change" which I never said. Grrrr......
 
I wish I had any kind of influence with him. I got interrupted and forgot to mention after the change was reverted I asked why the sudden reversal when I had been telling him of the complaints for months. He replied "oh, I just thought you were saying the customers weren't happy because you didn't like the change" which I never said. Grrrr......
Don’t sell yourself short. I bet you did have an influence on him. Some people just like to twist things around and there are bosses who just can’t/won’t give credit, where credit is due. :goodvibes It’s a power trip.
 
It upsets me that it is happening to anyone. It upsets me that babies are being woken from their naps. It upsets me that people are being startled and frightened and confused. It upsets me that many people can't take a shower or a nap without worrying that someone will open the door and that CLANG of the door hitting the security bolt will make them jump out of their skin. None of this needs to happen to me personally to make me pretty upset about it. It's wrong to treat people like that. Maybe I do empathize more because I have a very intense, very high-stress job and I don't get a lot of free time -I get how it feels to want to relax on vacation - to want to relax in the quiet of a lovely hotel room without interruption. So yes, that does bother me that people are having what could be their only vacation in a year turned into a distressing experience.

But it also bothers me as a logical person that anyone with a brain can see that this policy does nothing - and I mean nothing - to improve security. It is literally pointless. And Disney knows this. They do. What to know how I know that they know? They couldn't even be bothered to train their staff prior to the implementation of this "policy." They don't even CARE how it is implemented. So people are having negative experiences for no good reason. That's just unacceptable. I don't understand anyone for whom it is acceptable. And I really don't understand why, if they do find it acceptable, they want to tell others who feel differently to stop complaining. To me, it shows a very stark lack of empathy. As far as I am concerned, this is no different than hopping on the disability threads and telling people to stop being so damn demanding and to just go somewhere else if they have a problem standing in lines, etc.

Edited to add: this is not an attack on any particular poster. This is a common theme I am seeing on Dis Boards in response to any criticism of Disney policy.

Hi Jenn, I sincerely hope that my posts haven't come off that way, but I'm sensing perhaps they have, so I want to make a better effort to see it from your point of view and maybe explain mine a little better. But I also want to address some of the things you've said here so emphatically.

I've got a high-stress job too, and I suppose my decision was not to stress about this policy, because in the grand scheme of things there are too many things to worry about in this world. If they knock on the door and I tell them I'm busy, or if I'm asleep/showering and the deadbolt/chain is engaged, they'll come back later and it doesn't have to be so distressing. Perhaps, because I don't see it as distressing, I'm not on the same page as the (many) people on these boards for whom it does cause a great deal of concern and stress. Looking at it differently, I realize that it's a big deal for some people... maybe enough that it creates second thoughts about how pleasant their hotel stay will be. Some here don't want even that first knock on the door to interrupt a hard-won moment of calm. This new policy does take away the ability to rely on truly being undisturbed. I can see how it could be unsettling.

You bring up an interesting question: if I think the policy is acceptable, should I not be allowed to participate and explain why? I comment because I have a perspective that differs from the internet echo chamber. Some of the outrage here is based on speculation and fueling fears, instead of actual facts. I have examples of my own experiences. I don't expect people to always agree with my view, but if they do, I hope it informs them and allays their fears. I honestly believe I post in good faith to be helpful to the discussion, and I strive not to attack others. When you equate disagreement with you to provoking people on a disabilities forum, that is frankly unfair.

I appreciate your note that you're not attacking any particular poster, but when you say "anyone with a brain" can only see things your way, it comes across that you know the answer and that phrase belittles anyone who would disagree. I have already addressed why I think room checks are not "literally pointless" and I won't keep parroting myself. You don't have to agree with my reasoning, but you can do so without insisting on the echo chamber. We cannot conclude that the checks do "nothing" and that "they (Disney) don't even care." When you use sweeping statements like that, it implies that you have all of the facts on others' thinking and motivations.

I'm going to try to see things more from the perspective of people who are upset about this policy, because empathy is important. I just dislike that we've gone down the path that people don't have a brain or are not logical or are mean-spirited just because there's a difference in opinion.
 
We don't know this. No other hotel chain has the rabid following that Disney does. I love all Marriott properties, but there aren't dozens of unofficial Marriott forums.

But there are sites like Trip Advisor, Expedia, Booking.com, etc that DO post reviews. I'm sure we would hear about it in the reviews if a hotel decided to start barging in on customers violating their privacy with daily, on demand room checks.

To be clear, IMHO there is a huge difference between the rare occasional checking of the room if needed and checking the room, every day, sometimes multiple times a day when the guest is in the room sleeping, showering or anything else no matter how inconvenient for the guest.

The management that is responsible for the decision to treat guests at Disney hotels like this has made a big mistake. Again that is my OPINION and there is no need to argue with an opinion.

I feel like it's only a matter of time before something unfortunate happens and someone opens the door and lets in a predator. Keep in mind Disney Guests ARE REQUIRED to let in people who are doing these room checks. These are people who are not wearing security uniforms and we can't be sure how well they are screened. Law enforcement officers ARE screened and vetted.

Contrast this with not being REQUIRED to allow people in the room to do a room check as was the case before the change in policy. If you felt uncomfortable with letting strangers in your room you had the choice to avoid that.

Now Disney has taken that choice away. That is unacceptable to me. Your Mileage May Vary...
~NM
 
It upsets me that it is happening to anyone. It upsets me that babies are being woken from their naps. It upsets me that people are being startled and frightened and confused. It upsets me that many people can't take a shower or a nap without worrying that someone will open the door and that CLANG of the door hitting the security bolt will make them jump out of their skin. None of this needs to happen to me personally to make me pretty upset about it. It's wrong to treat people like that. Maybe I do empathize more because I have a very intense, very high-stress job and I don't get a lot of free time -I get how it feels to want to relax on vacation - to want to relax in the quiet of a lovely hotel room without interruption. So yes, that does bother me that people are having what could be their only vacation in a year turned into a distressing experience.

But it also bothers me as a logical person that anyone with a brain can see that this policy does nothing - and I mean nothing - to improve security. It is literally pointless. And Disney knows this. They do. What to know how I know that they know? They couldn't even be bothered to train their staff prior to the implementation of this "policy." They don't even CARE how it is implemented. So people are having negative experiences for no good reason. That's just unacceptable. I don't understand anyone for whom it is acceptable. And I really don't understand why, if they do find it acceptable, they want to tell others who feel differently to stop complaining. To me, it shows a very stark lack of empathy. As far as I am concerned, this is no different than hopping on the disability threads and telling people to stop being so damn demanding and to just go somewhere else if they have a problem standing in lines, etc.

Edited to add: this is not an attack on any particular poster. This is a common theme I am seeing on Dis Boards in response to any criticism of Disney policy.

I am not as articulate as @bryanb but I am going to try. Jen1955, you are passionate about how you feeel in regards to this policy, and you are right: it is invasive for you. You can discuss the reasons here, and add to the various conversations taking place throughout the thread, or you can shut the conversation down by using an insult to drive your point home. I prefer to share my thoughts without trying to diminish opposing opinions by suggesting those folks have half a brain, because you see, I also have some strong feelings about thei policy, however they do not mirror yours.

As it stands now, I am not at all worried about the policy, however by participating in the discussion I have learned of some instances that have me a little concerned becuase we have a young lady traveling with us who holds my heart in her hand. WE will also have two LEO's with us, both who work primarily alone in a pretty isolated area, so their reflexes are on edge constantly. The conversation gave me some ideas how to avoid potential problems, and I think I have shared how I would handle intrusions that were inappropriate. Had those of us who have strong opinions one either side fo thsi conversation chosen to insult others, the thread woudl have been shut down pages and pages ago.

I guess I was a little shocked to see someone insulting other people's intelligence because they have opposing viewpoints, or because they simply are fine with a situation that you find abhorrent.
 
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